Translation Service

Problem:
You are trying to use Icanlocalize with WPML on your site, but the integration of Icanlocalize back into the CMS does not work. This issue might be due to a corrupted translation job, possibly because the original page was modified during the translation process.
Solution:
We recommend resending the translation job from WPML's Translation Management dashboard. Ensure not to make any changes to the original page until the translation is completed. After resending, retrieve the job by clicking the "check status and get translation" button as shown in your initial video.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.

Problem:
The client is experiencing issues with their multilingual website where menus and pages are displaying incorrect languages, and they are unable to import translated files due to an error stating 'Translation job 191 is not yours'. Additionally, the source language in the exported files is mixed instead of being solely in German.
Solution:
We recommend the following steps to resolve the issues:
1) Ensure a full site backup is in place.
2) Delete the translations of the problematic page.
3) Update the page to refresh the translation settings and send it for translation.
4) Download the XLIFF file for the page from WPML>>Translations queue and open it in a text editor.
5) Compare it with a properly translated XLIFF file from your translation agency.
6) Copy the

original="383-7c2b8656b842095c95b2631c872250a8"

code from the WPML-generated XLIFF file's header and paste it into the agency's translated file.
7) Save the file and import it back via WPML>>Translations queue.
8) Check if the page translation displays correctly.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at WPML support forum.