[Resolvido] Points finished without use

Background of the issue:
I am trying to assign 10,000 points to anba.com to create a translation job from English to Arabic. However, the job remained in 'In Progress' status and did not complete.

Symptoms:
The translation job did not complete, and all the assigned points have been used without delivering the expected translation.

Questions:
Could you please investigate why the translation job remained in 'In Progress' status?
What are the next steps to resolve the issue of used points without receiving the translation?