Problem: You are trying to duplicate a WooCommerce product using the native 'Duplicate' function, but the duplicated product inherits customer review data such as star ratings and review counts, even though it has no actual reviews. This issue occurs only when WPML is active, indicating that WPML is copying or syncing review-related meta during the duplication process. Solution: To avoid copying review data when duplicating a product, use the 'Copy from' option instead of the 'Duplicate' function. This method should prevent the unwanted duplication of review and rating meta fields. For detailed guidance on using the 'Copy from' feature, please refer to the WPML documentation on displaying untranslated content: Copying Content.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with translating the header and footer in Elementor using the Multilingual Blog plan. The header and footer only work correctly for the last published language version.
Solution: We recommend upgrading to the Multilingual CMS license, as the Multilingual Blog plan does not support translations of page builder content like templates for headers and footers. For more details on the features supported by different licenses, please visit WPML Licensing Page.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML Support Forum.
Problem: El cliente tiene problemas con la sección de PROYECTOS en su sitio web multilingüe. En los idiomas adicionales, la sección no aparece y los proyectos se muestran triplicados. Solution: 1. Verificar la configuración de WPML para asegurarse de que los proyectos están filtrados por idioma. Ir a WPML -> Configuración -> Traducción de tipos de contenido y ajustar la configuración adecuadamente. 2. Añadir la traducción del slug para los idiomas secundarios y guardar los cambios. 3. Cambiar el formato de la URL en WPML -> Idiomas -> Formato URL del idioma y agregar un selector de idiomas al pie de página para facilitar la navegación entre idiomas. 4. Actualizar todos los plugins y temas desactualizados para evitar conflictos de código.
Si la solución proporcionada no resuelve el problema o parece desactualizada, recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is experiencing 404 errors on their website for pages, products, categories, and other items translated into Dutch after a full WPML reset and manual deletion of Dutch translations from English overview pages. Solution: We discovered that the issue was due to the missing '/products/' part in the URL for Dutch translations, which had a Draft status. To resolve this, we advised the client to check the status of the pages and ensure they are set to Published. This action resolved the 404 errors and displayed the correct Dutch translations.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problema: El cliente tiene una tienda WooCommerce en dos idiomas (español e inglés) y utiliza WPML para traducir los productos. En la web, desea mantener ambos idiomas disponibles para los usuarios, pero en el panel del TPV (POS) —utilizando el plugin OpenPOS— desea que solo se muestren los productos en el idioma por defecto (español). No está seguro de cómo configurar WPML o el POS para mostrar solo productos en español en el entorno del POS. Solución: Actualmente, no ofrecemos una configuración específica o una guía para mostrar solamente los productos en español en el POS. Sin embargo, tanto en el frontend como en el área de administración de WordPress, puedes filtrar por idioma y solamente se mostrará el contenido -incluyendo los productos- en el idioma seleccionado.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
The client is unable to see the input fields for editing product slugs and URLs in the page content using the Advanced Translation Editor in WPML
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1) Ensure you have a recent site backup. 2) Navigate to WPML>>Settings. 3) In the 'Translated documents options' section, under 'Page URL', select the 'Translate' option and save the settings. Refer to this documentation for more details: Translating Page Slugs 4) Open the post for editing in the original language. 5) Make a minor edit and update the post to refresh the translation settings. 6) Open the translation for editing in the WPML Translation Editor and translate the post slug.
Additionally, create a new post for testing to ensure you can translate the slug while translating the post.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.
Problem: The client was unable to translate a product bundle in WooCommerce using WPML and the 'Easy Product Bundles for WooCommerce' plugin. Additionally, the language switcher disappeared visually on product pages after switching languages, although it remained functionally present. Solution: 1. We informed the client that the 'Easy Product Bundles for WooCommerce' plugin is not validated by WPML. We recommended using validated plugins such as WooCommerce Product Bundles or YITH WC Product Bundles. 2. For the disappearing switcher issue, we advised adding the following CSS to ensure the switcher remains visible:
This code should be added in Appearance -> Customize -> Additional CSS and followed by flushing any cache memory.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is experiencing issues with translating WooCommerce products using WPML on their site. Specifically, in Russian, the product descriptions are not being truncated with ellipses ("..."), unlike in other languages such as Dutch. Solution: We investigated the issue by creating a test page with only Russian content and disabling WPML and all related plugins. The problem persisted, indicating that it is not caused by WPML but rather by the Featured Products widget in WPBakery Page Builder. This widget does not handle truncation of Cyrillic text correctly. We recommend contacting WPBakery support, your theme developer, or the developers of the Featured Products widget to address this issue. Additionally, you might experiment with altering the product description’s content or HTML structure to see if the truncation behavior changes.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket with us for further assistance.
