WCML

Problem:
Translated product galleries are not displaying correctly, even after unticking the 'Duplicate uploaded media from original' option. The client is trying to use fewer images in the translated version of the product, but after updating the translation, the original images are added again to the gallery.
Solution:
We recommend checking the WCML settings in your WooCommerce. Specifically, navigate to WooCommerce > WCML > Settings > Products Media Synchronization and disable the option: Display original images on the translated product front page if images not specified. Please test this setting to see if it resolves the issue.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

Problem:
After disabling some plugins including WCML to reduce website load, the client found that variable products in the second language on their website were missing options, making it impossible to select variations like 'magnetic clasp' and place orders, although the first language worked fine.
Solution:
We identified that the issue was related to the WPML Editor settings. For products, the WPML Editor needs to be active to maintain the functionality of variable products in multiple languages. We advised the client to ensure that the WPML Editor is enabled for products. This setting can be checked and adjusted via the WPML Editor configuration page in the WordPress admin area.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.

Problem:
The client is experiencing issues with their multilingual e-commerce site where the downloadable files for products are not correctly linked to their respective translations. Despite translating the product descriptions from French to English, the downloadable files (PDFs) remain in French when accessed from the English version of the product.

Solution:
We recommend checking the translation of the URL for the downloadable files within the product translation interface. Here's a step-by-step guide to ensure the downloadable files match the language of the product page:
1. Navigate to the WPML -> Translation Dashboard.
2. Select the product and assign it for translation.
3. In the product translation editor, update the URLs for the downloadable files to point to the correct language version.
4. Confirm the changes and check if the downloadable files are now correctly linked.
5. If issues persist, consider re-enabling the Advanced Translation Editor (ATE) for better control over translations.

It's important to note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problema:
Il cliente ha riscontrato un problema con la traduzione automatica di WPML che ha causato la duplicazione delle categorie in alcuni prodotti nella pagina prodotto in lingua francese, facendole apparire due volte.
Soluzione:
Abbiamo risolto il problema aggiornando tutti i prodotti in francese con un aggiornamento bulk. Questo ha eliminato le categorie duplicate che apparivano. Abbiamo verificato che le categorie fossero corrette entrando nel singolo prodotto prima di forzare l'aggiornamento generale. Inoltre, abbiamo preparato un breve video per mostrare esattamente cosa abbiamo fatto, che puoi vedere qui: video.
Ti invitiamo a verificare se il problema è stato completamente risolto e a informarci se si ripresenta, specificando anche il metodo utilizzato per creare la nuova traduzione (con l’Editor di Traduzione WPML o manualmente).

Se la soluzione proposta non dovesse essere più rilevante, perché potrebbe essere datata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin.

Problem:
The client is unable to translate the components of the 'Thank you' page in WooCommerce using the NextMove plugin into other languages. Despite following outdated documentation and attempting translations through String Translation and direct page translation, the components still appear in the original language, Russian.
Solution:
We recommend the following steps to resolve the issue:
1. Ensure each translation of the 'Thank you' page uses a unique slug.
2. After setting the unique slugs, re-save the permalinks for each language you are translating. This action should help the components of the page to display correctly in the intended language.

If these steps do not resolve the issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket for further assistance at WPML support forum.