Problem: You are experiencing severe performance issues on your site, particularly on product listing and detail pages, due to a high number of requests. This is causing server overload, timeouts, and database connection issues. Solution: The performance problems are linked to errors from two specific plugins: the Health Check & Troubleshooting plugin and the WooCommerce Cart Abandonment Recovery plugin. These errors are not caused by WPML. We recommend deactivating the Health Check & Troubleshooting plugin as it is no longer maintained. You should also consider replacing the WooCommerce Cart Abandonment Recovery plugin since it is not officially compatible with WPML. For more details on the error related to these plugins, please visit this link.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You have created a variable product in French on your WooCommerce site, and while it works perfectly in French, the English version has issues with mismatched variation images and incorrect pricing. This problem occurs when switching to the English version of the product. Solution: After extensive testing, we discovered that the issue is related to the PHP version used on your server. Specifically, the problem replicates with PHP 7.4.33 but not with newer versions. We recommend updating your server's PHP version to at least PHP 8.1 or PHP 8.2. After updating, please test the English version of your product again to see if the issue persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're experiencing issues with the WooCommerce Cart Abandonment Recovery plugin, it might be because the plugin is not yet compatible wit WPML. Solution: We recommend contacting the plugin author and suggesting they apply for our GO-Global program to ensure their plugin is fully compatible with WPML. You can find more information about the program here. For a list of plugins that are already compatible with WPML, please visit this link.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket here.
Problem: The client is experiencing an issue where filters that appear in one language do not appear in the other language on their website. Solution: We recommend checking the compatibility and configuration of the Filter Everything PRO plugin with WPML. Although Filter Everything PRO has not been officially tested by our team, their team claims compatibility with WPML. Please review the following documentation to ensure everything is configured properly:
If after following these steps, the filters still do not appear correctly in both languages, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
