Problem: You are trying to switch your site from a development site to a production site on WPML and remove a production error message from the footer, but the message persists even after re-entering the site key and clearing the cache. Solution: We recommend re-registering your website. Please follow these steps: 1. Visit https://wpml.org/account/sites and remove your website from the list. 2. Add it again as a production site and copy the newly generated key. 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again with the key you copied in step #2.
This process should resolve the issue. If the problem persists or if this solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're trying to automatically translate content on your site using WPML and find yourself redirected to add credits despite already having them set, this might be due to an issue with the automatic translation account ID. Solution: We recommend checking if your WPML installation or any recent changes might have created a new automatic translation account ID, causing your credits to be associated with a previous ID. Here’s what you can do step-by-step: 1. Visit your WPML account page at https://wpml.org/account and use the "add/remove credits" option to move your credits back to your WPML.org account. 2. Then, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. Go to your website's backend, under Plugins > Add new > Commercial, unregister WPML using the old key and re-register it using the new key. 4. Finally, re-add the credits to your site by following the steps outlined here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to confirm some translations after automatically translating Elementor templates. Solution: We recommend increasing the WordPress Memory Limit to 256M, as the current setting is below the minimum required by WPML. To do this, add the following code to the
wp-config.php
file:
define('WP_MEMORY_LIMIT', '256M');
Place it just before the line:
/* That's all, stop editing! Happy blogging. */
After making this change, check the current settings at WPML > Support > WordPress and attempt the translation again. If the hosting provider has set limitations, contact them to request an increase in the memory limit. For optimal performance, higher values than 256M are beneficial. For more information on WPML's minimum requirements, please visit the documentation: WPML Minimum Requirements. If the issue persists after following these steps, please open a new support ticket with us.
