Problem: You are trying to update plugins on your site but encounter an error stating 'Update failed: undefined' along with a message indicating that the WPML plugin cannot connect to wpml.org. This issue typically arises when the site URL and the registered site URL do not match, possibly due to differences in 'www' usage. Solution: To resolve this, follow these steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site's dashboard, go to Plugins > Add New > Commercial tab, and click Unregister WPML from this site if available. 4. Click Register WPML. 5. Click Get a key for this site, then copy and paste the generated key into the input box and press the Register button. 6. Take a backup of your site and update the WPML plugins to the latest version. If the issue persists, go to WP Dashboard Menu > Updates and press the "Check again" link.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem continue, please open a new support ticket.
Problem: You are trying to set up 'A different domain per language' in WPML for your site, but the subdomains are indicated as not valid. This issue might be related to the SSL certificates installed on the subdomains being different from the main domain. Solution: If you're experiencing this issue, we recommend unchecking the option to validate the domain in the WPML settings. After unchecking, save the changes and verify if the subdomains work correctly on your site. Make sure to check pages that are translated into the secondary language.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was facing an issue where the English terms and the contact form on their property pages were displaying in Italian instead of English, despite English being the default language. This issue was observed on specific pages of their website after importing and modifying a theme template.
Solution: We identified that the terms and contact form were being managed through the theme options of the Houzez theme. The incorrect display of language was due to the settings in the WPML String Translation. To resolve this, we changed the language setting of the specific strings to English and then translated them to other languages. It was crucial to ensure that the theme options were saved in the same language consistently (either Italian or English) and that the strings were re-translated every time the theme options were saved, as they are treated as new entries.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
The client needs to translate the string 'Pay by Card' but is experiencing issues.
Solution:
We recommend ensuring that the string 'Pay by Card' has been translated via WPML>>String Translation Dashboard. If the problem persists, please follow these steps:
1. Perform a site backup. 2. Navigate to WPML>>String Translation and enable the 'Look for strings while pages are rendered' option in the 'Auto register strings for translation' section at the bottom of the screen. 3. Visit the frontend pages, specifically the Checkout page, to see if the issue still exists. This setting will automatically disable after a few hours but is crucial for identifying the problem in similar cases.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client has translated the homepage but the main menu does not appear on the translated page. Solution: 1. Navigate to WPML > Support > Troubleshooting. 2. Click on the buttons as shown in this screenshot: https://prnt.sc/LiF_4ictWpW5 3. After completing the process, synchronize the Menu by following the instructions in this guide: https://wpml.org/documentation/getting-started-guide/translating-menus/#easy-customizable-wp-menus-sync 4. Ensure the header 'New Header' is set as translatable under WPML > Settings > Post Type. 5. Go to WPML > Translation Management, find 'New Header', and send it for translation. Complete the translation in WPML > Translation menu.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
