emanuele

Problem:
You are trying to update plugins on your site but encounter an error stating 'Update failed: undefined' along with a message indicating that the WPML plugin cannot connect to wpml.org. This issue typically arises when the site URL and the registered site URL do not match, possibly due to differences in 'www' usage.
Solution:
To resolve this, follow these steps:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key.
3. Log in to your site's dashboard, go to Plugins > Add New > Commercial tab, and click Unregister WPML from this site if available.
4. Click Register WPML.
5. Click Get a key for this site, then copy and paste the generated key into the input box and press the Register button.
6. Take a backup of your site and update the WPML plugins to the latest version.
If the issue persists, go to WP Dashboard Menu > Updates and press the "Check again" link.

If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem continue, please open a new support ticket.

Problem:

The client needs to translate the string 'Pay by Card' but is experiencing issues.

Solution:

We recommend ensuring that the string 'Pay by Card' has been translated via WPML>>String Translation Dashboard. If the problem persists, please follow these steps:

1. Perform a site backup.
2. Navigate to WPML>>String Translation and enable the 'Look for strings while pages are rendered' option in the 'Auto register strings for translation' section at the bottom of the screen.
3. Visit the frontend pages, specifically the Checkout page, to see if the issue still exists. This setting will automatically disable after a few hours but is crucial for identifying the problem in similar cases.

For more detailed instructions, please refer to our documentation on finding strings that don't appear on the String Translation page.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket at WPML support forum for further assistance.