Problem: You are unable to activate the WPML plugin on your site after a critical error occurred during an update. The plugin now generates a fatal error message whenever you attempt to activate it. Solution: We recommend deleting the plugin files from your site and installing a fresh copy. You can download the latest version of the plugin from https://wpml.org/account/downloads/. After installation, try activating the plugin again to see if the issue persists.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where the WPML plugin has disappeared from your WordPress BackOffice and generates a fatal error when attempting to activate or reinstall, and it claims to be already installed even though it's not showing up, this might be due to the core plugin not being updated. Solution: We recommend checking if the WPML Multilingual CMS plugin, which is our core plugin, is updated and activated. This was the solution for a similar issue where, after updating and activating the core plugin, the problem was resolved.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client wants to know if they can use WPML for another domain after one of their company sites has closed down. Solution: We recommend deleting the WPML site key for the closed company's website. You can do this from your WPML.org account at https://wpml.org/account/sites/. Afterward, create a site key for the new domain you want to register. Then, log in to the new site and register using the newly generated WPML site key (found under Plugins>>Add New Plugin>>Commercial tab). Please try this and let us know your feedback.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client was unable to translate the "more images" button using WPML.
Solution: We provided a workaround due to the way the plugin was developed, which prevented WPML from registering the string for translation. Here are the steps we recommended:
. 3. Find the code snippet around line 58 and replace it with the provided custom code that includes a WPML workaround. 4. Visit the page with the issue in the original language to register the string. 5. Go to WPML > String Translator and translate the string under the 'gallery-images-ape' textdomain.
It's important that the button is visible when performing step 4. If this solution does not apply to your case, or if it's outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
We also recommend informing the theme author about this compatibility issue. The theme author can join our Go Global Program to work on making the theme fully compatible with WPML.
