Problem: The client needed assistance with translating text inserted by the Ad Inserter plugin under the first image on every post. Solution: We informed the client that the Ad Inserter plugin saves data in the wp_option table but encoded, which makes it difficult to translate using the standard WPML String Translation method. We suggested two solutions: 1. We recommended inviting the plugin author to join our Go Global program so we can collaborate on making the plugin compatible with WPML. 2. As a workaround, we advised using a WPML shortcode to make the text translatable. The client should insert the following shortcode into the Ad Inserter:
[wpml-string context="ad-textdomain" name="ad-text1"]Some text to add as ad text[/wpml-string]
Afterward, the client can translate the text via WPML String Translation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client had previously installed WPML on a site and then decided not to translate it. They manually deleted WPML plugins and dropped all icl tables from the database, which is not the correct way to uninstall WPML. After a redesign, they noticed that there were four copies of every single image in the media library. Reinstalling WPML did not recreate the database tables, and the site experienced crashes. Solution: 1. We provided a link to our documentation on how to properly delete content and uninstall WPML: WPML reset documentation. 2. Since the icl tables were already deleted, we mentioned that there's no direct way to remove the duplicate images through WPML. 3. We suggested using a third-party plugin, such as Media Cleaner, to help with removing the unnecessary images.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If this is the case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. Contact WPML support.
Problem: The client wants the author bio link in the recipe card to redirect to the appropriate language version of the 'about-me' page, depending on the language the visitor is viewing the recipe card in. The current setup only redirects to the English version, even when the site is switched to Dutch.
Solution: 1. We recommend enabling the translation of the author by navigating to WPML > String Translation > More Options and checking the option to translate users. 2. If the author link is not a standard WordPress author page and is instead implemented using a custom template or page, we suggest using the wpml_object_id hook to adjust the URL based on the current language. This hook allows for the translation of post IDs, ensuring the correct page is served for each language.
3. Alternatively, you can register the URL as a string and translate it using the wpml_register_single_string hook, or create a conditional statement that checks the current language and returns the appropriate URL.
Please note that we do not provide fixes for custom code as per our support policy. If you require custom assistance beyond the scope of our support, we recommend contacting one of our certified partners from this link.
If this solution does not seem relevant to your issue, please open a new support ticket here.
