Your WPML account guarantees you access to top-quality support.
Our supporters are here to help you get the most out of WPML by answering questions, resolving issues, and pointing you in the right direction.
We provide all technical support to clients with valid accounts, via our forum.
We’re Here to Help
When you need our support, we will go out of our way to resolve your issues.
We will do our very best to resolve the issue ourselves, without sending you elsewhere. For example, even if the problem is in another theme or a plugin, we will try to provide you with a workable solution.
Our Plugins and Services Are Our Responsibility
Any issue that occurs within our plugins and services is 100% our responsibility to resolve. This includes WPML and its add-on plugins, our Toolset plugins, and automatic translation service.
We guarantee that our products and services:
- Work as advertised
- Are clear to use
- Perform well
- Are secure
- Are compatible with WordPress
In case of any issues with WPML, our support and development team will work together and make sure it is resolved as soon as possible.
Support for Compatibility Issues
We make WPML compatible with third-party products by developing code for our plugins. We also help our partners write code for their themes and plugins.
Our priority is to make your site work. Sometimes, we cannot help fix a compatibility issue that is caused by a third-party theme or plugin. However, we will still do our very best to offer you workarounds or suggest alternatives that will let you get the job done.
That being said, the best way to avoid compatibility issues is to choose plugins or themes that have already been tested and confirmed to work well with WPML.
Support for Custom Code
Your site may use custom code and we cannot assume responsibility for it. However, we’ll do our very best to use our expertise, experience, and knowledge to help you resolve problems in your custom code.
Need Technical Help Beyond Our Support?
While some things don’t fall under our standard support they still need to get done. We can help with that too. You can get excellent work from WPML Contractors.
Contractors are great, proven developers who speak different languages (they all speak English, too) and are a pleasure to work with.
Need help? Visit our technical support forum.
Not a customer yet? Ask a pre-sales question.