Problem: The client is experiencing issues with translations on their homepage not appearing as single sentences but as individual words, despite being translated previously. Additionally, the homepage needs to be updated in all languages without losing existing translations. Solution: 1. Edit the homepage using the Elementor editor in the default language. Ensure that text sections are correctly formatted, specifically checking and adjusting tags as necessary. 2. Update the homepage. This should trigger updates across all translations. 3. If the issue persists, switch to the translation language on the homepage, click 'Edit translation', and check if the text appears as individual words. 4. If so, edit the problematic section in Elementor, remove any unnecessary HTML tags, and ensure the entire text is wrapped in a paragraph tag. 5. Save the changes and verify by revisiting the homepage and selecting 'Edit translation' again.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at WPML Support Forum.
Problem: The client was unable to translate the "Aplica Acum" button from the desktop primary menu in a multilingual WordPress site. Additionally, the client needed assistance in translating the URL linked to this button. Solution: We advised the client to use the WPML -> String Translation to translate the widget where the button is located. For translating the URL, the client should search for the default language link in WPML -> String Translation and translate it accordingly. We provided a helpful link for further guidance on translating URLs: https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported an issue where the upload options in the WPForm on their English mobile site displayed in Romanian, despite the site being translated into English. Solution: We advised the client to ensure that the WPForm is fully translated. It appears that the translation might not have been applied or completed for the specific sections mentioned. We recommended following the detailed steps provided in our documentation on translating WPForms with WPML, which can be found here: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/#translate-wpforms-with-wpml.
Additionally, we noted that the language displayed might also depend on the device settings, as our tests showed the options in English when the device's language was set to English.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the "Aplica acum" button in the Off-Canvas menu does not change when switching languages and does not redirect to the translated version of the link. Solution: First, we asked the client how they were translating the menu and verified that there was no translation for the Off-Canvas menu under WP-Admin -> Appearances -> Menu. We provided detailed instructions on how to translate menus, which can be found here: Translating Menus Documentation. After further investigation, we discovered that the issue was related to the synchronization settings in WPML -> Menus Sync. We ran the synchronization for the "Off-Canvas" menu, which resolved the issue, ensuring that the menus in Romanian synchronized correctly with the translated menus in English.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client was unable to translate specific elements on their website using WPML, including the 'Aplica acum' button in the HP Header Menu and four categories in the Footer Menu ('Companie', 'Pasager', 'Termeni', 'Suport'). Despite translations being available, changes were not reflecting when switching languages. Solution: We first verified that the button on the menu was showing as translated. For the footer section, we requested temporary admin access to the client's site to investigate further. After gaining access, we were able to translate the string 'Pasager' and directed the client to our documentation on translating admin text strings, which can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings We also advised clearing the website's cache (server-side included) to ensure updates were visible. The issue with the 'Apply now' button was resolved by clearing the browser's cache, as it was already translated but locked, indicating no further action was needed from the client. Lastly, we edited the headers on the widget page to ensure the 'Support' title in the Romanian version was correctly displayed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
