Problem: The client is experiencing errors on the checkout pages of their multilingual site in Russian and Swedish. The issue seems related to the use of a Child Theme and the Perfmatters plugin. Solution: We recommend the following steps to isolate and potentially resolve the issue: 1. Switch to the official parent Divi Theme and deactivate the Perfmatters plugin. Ensure you back up your website fully before making these changes. 2. If the issue persists, explore the Perfmatters settings and any additional code in the child theme that might be affecting the checkout process. Temporarily disable the Perfmatter settings one by one to identify the problematic setting.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing an issue where the Stripe payment gateway is not functioning correctly on the Russian translation of the checkout page after translating the site from English to Russian. Solution: We recommend the following steps to resolve the issue: 1. Ensure that all plugins are updated to the latest versions. Specifically, update WPML to version 4.6.10 and String Translation to 3.2.10. You can refer to our documentation on automated updates. 2. After updating, re-setup the Stripe gateway.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
If this solution does not apply to your case, or if it is outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket. For further assistance, you can reach us at the WPML support forum.
Problem: The client has a website originally in English and added Russian and Estonian translations. The client wants to make Estonian the default language and encountered issues when updating content. The translation screen did not reflect Estonian as the default language, and changes made there would overwrite previous translations. Solution: We explained that switching the site's default language does not change the source language of the content. If the content was originally created in English, it would remain the source language for translations. Therefore, any content updates should be made in English first and then translated into the other languages. If the client finds that this solution does not apply or is outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
Problem: The client needed to use a different font for the Turkish language on their website. They had set the font manually on each page, but it would revert to the default font used in the English version after any updates.
Solution: We recommended using CSS to specify the font for the Turkish language. The following CSS code targets the H1, H2, and H3 elements and applies the 'Questrial' font family for content in Turkish:
Please note that this solution might not apply to your case, as it could be outdated or not relevant to your specific situation. If this doesn't resolve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach the WPML support forum here.
The single product Divi template header is not translated.
Solution:
In order to translate the header, you need to translate the template. Please check the following document to see the steps of translating Divi templates.
Also, you can check your templates using the following URLs:
