Problem: The client reported that a page translated into Japanese using WPML does not display when switching to the Japanese language, although translations into French and Spanish work correctly.
Solution: We identified that the issue was related to the translation of Advanced Custom Fields (ACF) field groups. To resolve this, we: 1. Accessed ACF > Custom Fields Group and selected the translations languages (fr, es, ja). 2. Ensured no field groups were listed there by deleting any translations made. 3. Went to WPML > Settings > Post type translation and set "Field Groups (acf-field-group)" to "not translatable". 4. Advised the client to resave the translation, which immediately fixed the issue.
Additionally, for the site key issue, we recommended: - Visiting the account page (https://wpml.org/account/sites/) - Deleting the old site key and unregistering WPML from the site. - Registering WPML again and entering a new site key.
This should restore the translation functionality. For the prepaid credits, they will automatically be used at the end of the payment cycle.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client is using WPML with Divi and WooCommerce for managing translations on their website. Although the French translations are complete and visible in the WPML interface, some blocks on the French homepage still appear in English. This issue is noted particularly in sections like 'Huile Impériale Régénérante'. The templates for Header, Body, and Footer are locked as system types in WPML settings and cannot be set to 'Translatable – only show translated items'. Solution: We recommend the following steps to potentially resolve the issue: 1. Open the default language Home page in Edit mode. 2. Make a minor change, such as adding a space or a plus sign in the page title. 3. Update the page by pressing the “Update” button. 4. Remove the small change made in step 2. 5. Update the page again. 6. Open the translated page in WPML Translation Editor, ensure the translation is 100% complete, and press the Complete Translation button. If the problem persists, we suggest providing temporary access (WP-Admin and FTP Login info) to your site for further debugging. Please ensure to back up your database and website before making changes or providing access.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket.
