Problem: The client was experiencing persistent failures in WPML Advanced Translation Editor (ATE) with several automatic translation jobs failing due to a DownloadError. The error message indicated that the uploaded xliff file didn't belong to the system. This issue persisted even after attempting to resend the jobs.
Solution: We identified that the issue was related to a site migration, where the translation jobs were created on a different domain and were not delivered properly. We resolved the issue by marking the affected translation jobs as delivered in our system. We also recommended the client to clear the cache in WPML, synchronize local job IDs with ATE jobs, refresh license data, and remove all messages and notifications through the 'WPML > Support > Troubleshooting' section. If the problem persists, we advised checking the Translation Dashboard again and contacting us for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You have a term in your glossary translating "WA HARDFACE" from English to Portuguese as "WA HARDFACE". However, when translating WooCommerce products in bulk, the term "HARDFACE" sometimes incorrectly translates to "REVESTIMENTO" instead of remaining "HARDFACE", despite being correctly translated when done individually. Solution: Our 2nd Tier Support has identified this issue and a fix will be applied server-side. Currently, there isn't anything you can do on your end to resolve this issue. We recommend waiting for the server-side update to take effect.
Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: 1. Die Übersetzung in der spanischen Sprache schließt nicht ab, und das Zahnrad-Symbol bleibt permanent sichtbar. Manuelle Speicherversuche im Editor werden nicht korrekt übernommen. 2. Die Funktion „Automatische Übersetzung“ lässt sich in den WPML-Einstellungen nicht deaktivieren. 3. Die Fehlermeldung „WPML All Import requires WP All Import Pro or Free and WPML Multilingual CMS“ wird angezeigt. Solution: 1. Das Problem mit der nicht abschließenden Übersetzung könnte ein temporäres Problem unseres Übersetzungsservers gewesen sein. Bitte versuchen Sie es erneut, da es nun wieder funktionieren sollte. 2. Die Fehlermeldung bezüglich „WPML All Import“ erscheint, wenn das Add-on aktiviert ist, aber das erforderliche Plugin „WP All Import“ nicht installiert ist. Wenn Sie „WP All Import“ nicht verwenden, ist es nicht notwendig, das „WPML All Import“ Add-on zu installieren.
Falls diese Lösungen veraltet sind oder nicht auf Ihr Problem zutreffen, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: The client reported that Norwegian Bokmål is not being detected among the app languages, causing English to be set as the default language. This issue might be related to the mapping issue shown in the screenshot. Solution: We recommend selecting a translation engine in WPML > Settings > Automatic Translation. Once you've selected an engine, the error message regarding the language detection should be resolved.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
