Problem: The client is experiencing issues with shortcodes not appearing correctly in the Advanced Translation Editor (ATE). Specifically, the shortcode [onebaseMFT] does not display as expected in the translated version, affecting the placement and formatting of text around it. Solution: 1. Ensure the shortcode is registered in the WPML configuration. If not, add a custom XML configuration in WPML > Settings > Custom XML Configuration:
2. After updating the configuration, edit the original content to include the shortcode, save the page, and then update the translation. 3. If the shortcode still does not appear correctly, it may be necessary to manually adjust the translated content using the WordPress Editor. 4. As a workaround, modify the shortcode to include text directly within it, using a placeholder that can be replaced during translation, e.g., [shortcode]text %s[/shortcode] and translate to %s text.
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client mistakenly used automatic translation credits to translate their website into Chinese (Traditional) instead of Chinese (Simplified), which was the intended target language. The translations in Traditional Chinese are not being used and were generated only due to this language selection error. Solution: We reviewed the issue and calculated the misused credits, which totaled 39,120. We have added these credits back to the client's WPML.org account. Please note that this is not a standard practice as used credits cannot normally be refunded. However, we made an exception in this case to assist the client.
If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client suggested integrating ChatGPT as a new automatic translation tool in WPML to improve translation accuracy compared to other tools like Deepl. Solution: We recommended trying our WPML AI Engine called PTC, which is a hybrid engine combining AI technologies and in-house techniques to enhance translation quality. This engine is specifically fine-tuned for each language pair, curated by linguists and developers, and continuously tested to ensure superior control over translation outputs. Although it is more expensive, the enhanced quality justifies the cost. We encourage you to test the PTC engine and share your feedback with us.
If this solution does not fully address your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket or visiting the WPML support forum.
