Problem: If you're experiencing issues where clicking a URL redirects to a nonexistent page and then to the "My Account" page, it might be due to an incorrect character in the URL. Specifically, an en dash (–) instead of a regular hyphen-minus (-) can make the URL invalid, as WordPress only recognizes regular hyphens in its slugs. Solution: We recommend copying the correct link directly from your browser’s address bar or manually replacing the dash. Ensure that the URL uses a regular hyphen. For example, the correct working link should look like this:
https://eji.com.hk/zh-hant/fine-brooches
Once the regular hyphen is used, the URL should work properly and no longer redirect.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: Sie versuchen, Bestellungen von CHF auf EUR umzurechnen, und stellen fest, dass WPML einen falschen Umrechnungskurs von 1:1 verwendet, anstatt des korrekten Kurses von 1.08. Solution: Wir haben einen Fehler in der Währungsumrechnung festgestellt und bereits einen Fix veröffentlicht. Bitte aktualisieren Sie Ihre WPML- und WooCommerce-Versionen, um diesen Fix zu nutzen. Sie können Details zum Fix und zur Aktualisierung hier finden: https://wpml.org/errata/woocommerce-10-3-introduces-problems-with-custom-prices/.
Falls das Problem weiterhin besteht oder die Lösung für Ihren Fall irrelevant erscheint, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, um sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: If you're experiencing issues with not seeing thumbnail images from the variation gallery on the Arabic product detail page when clicking on color and size variants, this might be due to a configuration issue. Solution: First, determine if the field handling the thumbnails is added by a third-party plugin. If it is, you need to set this field to COPY in the WPML > Settings under Custom fields translation. If you are using the regular WooCommerce thumbnail field, please check the following related errata:
If this solution does not apply because it's outdated or not relevant to your case, we recommend opening a new support ticket. Also, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are trying to translate the 'Add coupon' string from WooCommerce on your site, but it is not registered in WPML for translation. Solution: If you're experiencing this issue with just this single string, we recommend trying the following CSS workaround to display the translation while maintaining your current design:
Please check if this resolves the issue. If it doesn’t, kindly open a new support ticket for further assistance. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: Die Startseite wurde zu 100% übersetzt, aber der Status bleibt auf 'in Bearbeitung', und die Übersetzung wird nicht im Frontend angezeigt. Solution: Wenn du ähnliche Probleme hast, empfehlen wir, das RankMath SEO-Plugin vorübergehend zu deaktivieren und den Setup-Wizard durchzuführen, da dies in einem ähnlichen Fall geholfen hat. Außerdem ist es wichtig, dass du unter 'WPML > Einstellungen > Benutzerdefinierte Felder übersetzen' bestimmte Systemfelder auf 'Kopieren' stellst:
_bricks_template_settings
_bricks_template_type
Diese Einstellungen helfen dabei, dass die Templates korrekt angezeigt werden. Bitte beachte, dass diese Lösung möglicherweise veraltet oder nicht auf dein Problem zutreffend ist. Wir empfehlen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass du die neuesten Versionen von Themes und Plugins installiert hast. Sollte das Problem weiterhin bestehen, zögere nicht, ein neues Support-Ticket zu öffnen. Hier kannst du uns direkt kontaktieren: WPML Support-Forum.
Problem: After installing WPML on your site, you encountered a conflict with the 'hedotstore - WooCommerce advanced-flat-rate-shipping-for-woocommerce-premium' plugin, which prevented you from logging into the WordPress Dashboard. Solution: We identified that the issue was related to a known error, which you can review here: WPML Errata. We applied a fix that resolved the conflict, allowing you to log in successfully. Note that there is a notice about ICanLocalize migration, which should be run on the production site and can be ignored on your staging site until the website is moved to production.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to preview certificates in different languages using WPML, but the preview shows a blank page. The known fix does not resolve your issue. Solution: We recommend adding the necessary code to the
functions.php
file of your theme. To ensure that this modification persists through updates, consider creating a child theme or using a snippets plugin to manage the code. This approach prevents the need to reinsert the modification after each update.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to access the Arabic version of their website, which resulted in an error. Solution: We recommend following these steps if you're experiencing a similar issue: 1. Navigate to WPML >> String Translation. 2. Search for the specific string under the 'elementor' domain. 3. Correct its translation. After these adjustments, the Arabic language pages should be accessible without any issues.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate a page using WPML, but you encounter a PHP fatal error. Specifically, you receive a PHP Warning: Undefined array key and a PHP Fatal error related to the array_merge function in the WPML plugin. Solution: The issue you are experiencing is related to a known error documented here: WPML 4.8 Fatal Error When Translating Pages Containing Images Without Metadata. We recommend updating WPML to the latest version available, which at the time of the response was 4.8.w. This update should resolve the error and allow you to translate pages without encountering the PHP fatal error.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client auto-translated their WooCommerce site to several languages using WPML and noticed that the product category thumbnail and page header images were missing in the translated categories. Solution: 1. Navigate to WPML → Support in your WordPress dashboard. 2. On the Support page, scroll down and click on the Troubleshooting link. 3. In the Troubleshooting section, look for the Clean up options. 4. Click the button that says Sync product taxonomies. 5. If the images are still not appearing, adjust the translation preferences for custom fields that store image data: - Go to WPML → Settings. - Scroll to the Custom Field Translation section and set fields related to images (e.g., thumbnail_id, header_image) to Copy. - Save the changes and re-save a product category in the default language to trigger image synchronization. 6. Clear all caches (site, plugin, browser). If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance at WPML support forum.
Problem: Der Kunde verwaltet mehrere Custom Post Types (PODS) auf seiner Webseite, darunter "Blogbeiträge", "Ingredients Concepts", "Ingredients Products", "Team", "Zeitstrahl". Die Bilder dieser Beiträge sind in den Übersetzungen verschwunden. Solution: Wir empfehlen, die Inhalte des PODS-Plugins mit dem WordPress-Editor zu übersetzen, da dies derzeit die einzige unterstützte Methode ist. Weitere Informationen finden Sie in unserer Dokumentation: PODS Custom Content Types and Fields und Using Different Translation Editors for Different Pages.
Bitte überprüfen Sie auch die Einstellungen unter WPML > Einstellungen > Media Translation. Stellen Sie sicher, dass die Optionen zum Duplizieren des Beitragsbildes und der Medienanhänge aktiviert sind. Sie können alle Felder in diesem Bereich markieren und auf "Start" klicken, um WPML die fehlenden Medieneinträge erstellen zu lassen.
Es ist ratsam, eine Sicherungskopie Ihrer Website und Datenbank zu erstellen, bevor Sie unsere Plugins aktualisieren. Die aktuellen Versionen unserer Plugins finden Sie unter Plugins > Neu hinzufügen auf dem Reiter "Kommerziell". Klicken Sie dort auf "Nach Updates suchen".
Falls das Problem weiterhin besteht, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (related known issues) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Besuchen Sie bei weiteren Fragen unser Support-Forum: WPML Support Forum.
