Problem: The client reported a bug with WPML causing several well-indexed product pages to disappear on their live site, while these pages showed no errors on their staging site. Solution: We identified a potential conflict between WPML and the Yoast WooCommerce SEO plugin. The error logs indicated a problem with the Yoast WooCommerce SEO plugin's handling of structured data. We recommended deactivating the Yoast WooCommerce SEO plugin to see if the issue resolves. If the client still needs this plugin, we advised contacting the support team of Yoast WooCommerce SEO for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with the hover effect not working as expected for a language menu in Elementor. Despite setting the standard color to black and the hover and active color to red, the hover effect was not applying correctly. Solution: We recommended the following steps: 1. Add the necessary CSS in WPML -> Languages -> Language Switcher Options -> Additional CSS. The specific CSS to use is:
header ul li.wpml-ls-current-language a span.wpml-ls-display, header ul li a span:hover{<br /> color: #e40028;<br />}
2. Ensure to create a full site backup before making changes and update the WPML plugins to the latest version. 3. Increase the WordPress memory limit to at least 128MB by adding the following line to wp-config.php:
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: After migrating a site, the client encountered an issue where WPML could not run normally due to an AJAX Error and a server configuration problem. Additionally, there was an inability to edit or see text in the editor, even though the AJAX Error was resolved after re-migrating. Solution: We recommended checking with the hosting provider regarding the AJAX Error as it is typically related to server issues. For the memory limit issue, which could also affect WPML's functionality, we advised increasing the WordPress memory limit. This can be done by adding the following lines in the
wp-config.php
file, right before the '/* That’s all, stop editing! Happy publishing. */' line:
define('WP_MAX_MEMORY_LIMIT', '256M');
define('WP_MEMORY_LIMIT', '128M');
After updating, the client should verify the new memory limit under WPML > Support > WordPress > Memory limit. If these steps do not resolve the issues or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If problems persist, please open a new support ticket at WPML support forum.
Problema: Stai cercando di inserire le bandierine della doppia lingua (italiano - inglese) nel menu del tuo sito, ma riscontri un errore di visualizzazione. Soluzione: Il problema deriva dal tema Salient. Ecco due possibili soluzioni: 1. Nella sezione Salient > Header Navigation > Animation Effects, scegli un effetto diverso da "Text reveal". 2. Modifica il codice nel seguente modo:
Nota che questa modifica dovrà essere riapplicata ad ogni aggiornamento del tema finché non verrà corretta dall'autore.
Se questa soluzione non risolve il problema o se sembra non essere più rilevante, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin.