Problem: The client is experiencing an issue with automatic translation from Japanese to Simplified Chinese after updating WPML plugins. Japanese to English and Japanese to Thai translations work fine, but Simplified Chinese does not. Solution: We recommend checking the language mapping for Simplified Chinese by following these steps: 1. Go to WPML > Languages and click on the Edit Languages link in the 'Site Languages' section. 2. In the 'Language Mapping' column for 'Chinese Simplified', ensure that 'Chinese (Simplified)' is selected from the dropdown. Save the changes. 3. Make a minor edit to the default page you are trying to translate into Chinese. 4. Attempt to update the translation again. This should resolve the automatic translation issue to Chinese.
If this solution does not apply to your situation, or if it is outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client wants to perform automatic translation from English to Japanese, but is unsure if it's possible to automatically translate from a non-default language to another language, as they can only translate from Japanese to English. Solution: We explained that automatic translation is only available from the primary language to other languages. Therefore, in the client's case, automatic translation is possible from Japanese, which is set as the primary language. For more information, we provided a link to our documentation on automatic translation: https://wpml.org/documentation/automatic-translation/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. If this is the case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.
Problem: The client is encountering issues with automatic translation and has received a message about reaching a certain amount of credits for the first time. Additionally, the client is unable to complete payment with a credit card, receiving an error message to check card information. Solution: the message about reaching a certain amount of credits is not new. It appears when you're close to using 195 thousand credits or the system anticipates reaching this limit. The payment made when this message appears is a one-time payment and will be used as credits for future payments. If the client's translations cost over 150 USD and they pay 100 USD upfront, they would only need to pay the remaining 50 USD. This payment also serves to increase the monthly credit limit. For more detailed information: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If you continue to experience issues, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
