Problem: The client is experiencing an issue with automatic translation from Japanese to Simplified Chinese after updating WPML plugins. Japanese to English and Japanese to Thai translations work fine, but Simplified Chinese does not. Solution: We recommend checking the language mapping for Simplified Chinese by following these steps: 1. Go to WPML > Languages and click on the Edit Languages link in the 'Site Languages' section. 2. In the 'Language Mapping' column for 'Chinese Simplified', ensure that 'Chinese (Simplified)' is selected from the dropdown. Save the changes. 3. Make a minor edit to the default page you are trying to translate into Chinese. 4. Attempt to update the translation again. This should resolve the automatic translation issue to Chinese.
If this solution does not apply to your situation, or if it is outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client wants to perform automatic translation from English to Japanese, but is unsure if it's possible to automatically translate from a non-default language to another language, as they can only translate from Japanese to English. Solution: We explained that automatic translation is only available from the primary language to other languages. Therefore, in the client's case, automatic translation is possible from Japanese, which is set as the primary language. For more information, we provided a link to our documentation on automatic translation: https://wpml.org/documentation/automatic-translation/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. If this is the case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.
