Problem: You are trying to add your layout content for translation using WPML and encountered an error message indicating a 'TranslationServiceException' and suggesting that the jobs could not be created. Solution: The issue was due to an operational problem with Amazon Web Services (AWS), specifically affecting services in the N. Virginia region. This disruption impaired certain services, making them unresponsive. We engaged AWS Support for urgent mitigation and monitored the situation closely. Once AWS resolved the issue and services were back online, we recommend you try resending your content for translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You want to add a Malaysian language with hreflang /my/ instead of /ms/ on your site, but you encounter an error message stating 'The hreflang already exists'. You also need to check if there is content from the default Malay language. Solution: 1. Ensure you have a backup of your site for safety reasons. 2. Update WPML to the latest version, WPML 4.8.1, which might resolve the issue. You can update it from the Plugins >> Add New page, click the Commercial tab, and then click the “Check for updates” button. For more details, see the screenshot here. 3. If the problem persists, consider following the suggestions from this thread. To check for content in Malay or any other language: 1. Navigate to WPML >> Languages. 2. Click on the Add / Remove Languages button. 3. Temporarily deactivate the language. If content exists in that language, it will still appear under the “Site Languages” section.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the 'Tags' taxonomy is showing translations for multiple languages instead of just the selected language. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML > Support > Troubleshooting. 2. Click on the buttons as shown in this screenshot, making sure to wait until each process is completed before moving on to the next: https://prnt.sc/OuZOFQq_nCf7 3. After the processes are completed, clear your site's caches and check the 'Tags' taxonomy again.
If the 'Tags' term count is not corrected after these steps, or if this solution does not seem relevant to your issue, please open a new support ticket with us.
