Problem: You are trying to use different images on translation pages using Toolset Layouts, but after replacing the image in the media translation, the changes do not appear. Solution: We recommend searching for the image URL inside the translation editor, as URLs are hidden by default. You need to actively search for them to add their translation. This should resolve the issue of the image not changing.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to add your layout content for translation using WPML and encountered an error message indicating a 'TranslationServiceException' and suggesting that the jobs could not be created. Solution: The issue was due to an operational problem with Amazon Web Services (AWS), specifically affecting services in the N. Virginia region. This disruption impaired certain services, making them unresponsive. We engaged AWS Support for urgent mitigation and monitored the situation closely. Once AWS resolved the issue and services were back online, we recommend you try resending your content for translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You want to add a Malaysian language with hreflang /my/ instead of /ms/ on your site, but you encounter an error message stating 'The hreflang already exists'. You also need to check if there is content from the default Malay language. Solution: 1. Ensure you have a backup of your site for safety reasons. 2. Update WPML to the latest version, WPML 4.8.1, which might resolve the issue. You can update it from the Plugins >> Add New page, click the Commercial tab, and then click the “Check for updates” button. For more details, see the screenshot here. 3. If the problem persists, consider following the suggestions from this thread. To check for content in Malay or any other language: 1. Navigate to WPML >> Languages. 2. Click on the Add / Remove Languages button. 3. Temporarily deactivate the language. If content exists in that language, it will still appear under the “Site Languages” section.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
