Problem: The client is transferring a website with multiple product pages and other content, all translated into Arabic, to a new domain with a different design. The client needs to export content from the old website and import it to the new website. Solution: 1. If transferring from a development site to a live site, follow the documentation on using the Advanced Translation Editor in such scenarios: Using Advanced Translation Editor when you move or use a copy of your site. 2. For changing the live domain, use the Duplicator plugin to migrate the site and handle the URL-replacing process. Documentation for Duplicator can be found at Duplicator Documentation and a tutorial at YouTube Tutorial. After migration, unregister WPML from the old domain and register it for the new domain. 3. To export and import multilingual content, follow the steps in the guide: WPML Export and Import.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are unable to enable automatic translation in WPML on your development site. Solution: We found that your user account was missing a value for "Display name", and it should always have a first name and last name filled in. After updating these details, the issue with enabling automatic translation was resolved. Please run a test now to confirm that the problem is fixed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: The client was unable to find and translate specific strings ('My Points') for the reward section on the my-account page of their website using WPML. Additionally, the WPML language switcher menu was not displaying correctly due to theme CSS issues. Solution: 1. For the translation issue, we navigated to WPML->String Translation-> Not seeing the strings you are looking for? -> Admin Texts Translation. We then searched for 'points' and added the string from the results:
2. Regarding the WPML menu display issue, it was identified that the theme's CSS does not support the dropdown option properly. We recommended switching the display mode from dropdown to a list to see if this resolves the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate some strings on your site using WPML, but some strings revert back to the default language after you turn off the 'Look for strings while pages are rendered' option. Solution: We recommend following these steps: 1. Navigate to WPML-> Support-> Troubleshooting. 2. Click on the "Show custom MO Files Pre-generation dialog box" button. 3. When the pop-up appears, click "Generate .mo files". After completing these steps, please wait for the process to end and then check the strings on the front end.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at our support forum.
Problem: You are trying to translate the URL in the bottom navigation bar on mobile, which is sourced from the theme. Despite using WPML, the URLs display the default language instead of the translated versions. Solution: We successfully resolved a similar issue on a test site. Here’s how you can do it: 1. Navigate to Admin Texts within your WPML settings. 2. Search for 'shop' or the relevant term that corresponds to your URL. 3. Add all instances of the URL found to the string translation. 4. Translate these URLs into the desired languages.
This approach should ensure that the URLs in your mobile navigation bar display in the correct translated language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client needed assistance translating a single word, "Account", into Arabic ("حسابي") on a popup that appears when clicking the account icon from a mobile device. Solution: We recommended two methods to locate and translate the string: 1. Use the "Look for strings while pages are rendered" option in WPML > String Translation. After enabling this, visit the page where the string appears on the front end, then return to WPML > String Translation to search for the string. 2. If the string is not found in WPML > String Translation, it might be registered as admin text. We provided a guide to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
We also noted the importance of checking for duplicates of the string, as sometimes only one of the duplicates is the correct one that needs translation.
If these steps do not resolve the issue, or if the solution is outdated or not applicable to your case, we encourage you to open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client wants to translate their Contact Form 7 but cannot find the option to install the necessary plugin. Solution: We recommend downloading the Contact Form 7 Multilingual plugin from here. After downloading, navigate to your site's backend, go to Plugins > Add New > Upload, then upload the zip file you downloaded, and install and activate the plugin add-on. Next, follow the step-by-step guide on using Contact Form 7 with WPML.
If this solution doesn't look relevant, please open a new support ticket in the WPML support forum.
