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Problem:
The client was unable to find and translate specific strings ('My Points') for the reward section on the my-account page of their website using WPML. Additionally, the WPML language switcher menu was not displaying correctly due to theme CSS issues.
Solution:
1. For the translation issue, we navigated to WPML->String Translation-> Not seeing the strings you are looking for? -> Admin Texts Translation. We then searched for 'points' and added the string from the results:

2. Regarding the WPML menu display issue, it was identified that the theme's CSS does not support the dropdown option properly. We recommended switching the display mode from dropdown to a list to see if this resolves the issue.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
You are trying to translate some strings on your site using WPML, but some strings revert back to the default language after you turn off the 'Look for strings while pages are rendered' option.
Solution:
We recommend following these steps:
1. Navigate to WPML-> Support-> Troubleshooting.
2. Click on the "Show custom MO Files Pre-generation dialog box" button.
3. When the pop-up appears, click "Generate .mo files".
After completing these steps, please wait for the process to end and then check the strings on the front end.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at our support forum.

Problem:
The client needed assistance translating a single word, "Account", into Arabic ("حسابي") on a popup that appears when clicking the account icon from a mobile device.
Solution:
We recommended two methods to locate and translate the string:
1. Use the "Look for strings while pages are rendered" option in WPML > String Translation. After enabling this, visit the page where the string appears on the front end, then return to WPML > String Translation to search for the string.
2. If the string is not found in WPML > String Translation, it might be registered as admin text. We provided a guide to find and translate admin text strings:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

We also noted the importance of checking for duplicates of the string, as sometimes only one of the duplicates is the correct one that needs translation.

If these steps do not resolve the issue, or if the solution is outdated or not applicable to your case, we encourage you to open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.