Problem: The client is unable to activate the OTGS plugin despite receiving a 'Plugin activated' message, and continues to receive a message to activate the WPML String Translation plugin for Rank Math settings, even though it is already active. Solution: The OTGS Installer plugin is only necessary during the initial installation of WPML. Since WPML plugins are already installed on your site, the OTGS Installer is no longer needed and can be safely deleted. It is expected behavior that it cannot be activated in this case. The issue with the Rank Math plugin displaying a message to activate the WPML String Translation plugin is a known issue. This is a false-positive notice and is expected to be resolved in future Rank Math releases. As a temporary workaround, please refer to the following guide: https://wpml.org/errata/rank-math-seo-false-string-translation-activation-notice/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is experiencing a white screen when trying to translate any segment using the Advanced Translator Editor in WPML on multiple sites with different themes (Avada and JupiterX). The issue reoccurred even after following previous support instructions. Solution: We recommend trying the following steps: 1. Open Chrome in incognito mode to see if the issue persists. This can help determine if any browser add-ons are causing the problem. 2. If the issue is resolved in incognito mode, return to normal mode and disable any add-ons, particularly any pop-up blockers, as these can interfere with the Advanced Translator Editor. 3. If disabling the add-ons resolves the issue, you can continue using WPML without the problematic add-on.
If these steps do not resolve your issue or if the solution becomes outdated, please check for related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket at WPML support forum for further assistance.
Problem:
After restoring a backup, the following error appears:
Fatal error: Uncaught Error: Interface 'WPML_Log' not found in /home/photopuzzle/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/xml-config/class-wpml-config-update-log.php:6
Solution:
This is probably happening due to some missing/corrupted files after the backup restore. Please try the following:
1. Delete the "sitepress-multilingual-cms" plugin folder from the plugins directory
2. Go to the WP dashboard and deactivate the other WPML plugins
3. Download a new version of the "WPML Multilingual CMS" plugin from https://wpml.org/account/downloads/
4. Extract and upload it to the plugins folder
5. Activate it
