Problem: You are experiencing a 404 error in the browser console from the WPML “Account / Installer” dashboard when it tries to load a Slovenian localization file (sl.json) that does not exist on your server. This issue persists even when all WPML plugins are up to date. Solution: First, ensure that the OTGS Installer plugin is deactivated and deleted, as it might be causing the issue. Next, try deactivating all plugins except for WPML to check if the issue still exists. Then, navigate to WPML → Support → Installer Support and click on the "Check Now" button to force a check. Additionally, please provide screenshots of the problem to help us better understand the issue.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are trying to update the WPML Multilingual CMS plugin to the latest version, but after installation and activation, the dashboard still shows the old version (4.5.12) even though the newest available version is 4.8.5. The update seems to complete, but the version number remains the same and the plugin behaves as if it never updated. Solution: If you're experiencing this issue, we recommend you try registering a new site key: 1. Go to Plugins → Add New and click the Commercial tab. Then click 'Unregister WPML from this site'. 2. Once the page loads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterward, you can delete your old site key in the WPML account.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at WPML Support Forum.
Problem: The client has 46,000 prepaid credits assigned to their site, which are visible under Sites Using Prepaid Credits in their WPML.org account. However, within WordPress (WPML → Translation Management → Automatic Translation), the system does not recognize these credits and prompts the client to purchase more. Despite attempts to deregister/re-register the site, reassign credits, and clear caches, the issue persists. Solution: We first asked the client to navigate to WPML > Support > Troubleshooting and share the Advanced Translation Editor ID to identify any issues with multiple activations that might have affected the credit assignment. After receiving the necessary information, we corrected the issue on our server. We recommend the client to check their WordPress dashboard now to confirm that the credits are now properly recognized.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing a significant slowdown in the WordPress dashboard when using WPML, particularly when saving menus, which can take over 50 seconds to load.
Solution: First, we recommend updating to the latest version of WPML Multilingual CMS, as version 4.6.9 includes performance improvements. To update, navigate to Plugins > Add New > Commercial and click on "Search for WPML Updates". You can also download the latest versions directly from your WPML account downloads page.
If updating does not resolve the issue, we suggest running WPML > WP Menus Sync to reduce the number of duplicated queries. You can find a guide on how to do this here: Translating Menus.
Additionally, use the troubleshooting options under WPML > Support > Troubleshooting to sync post taxonomies and clear the WPML cache. More information on these options can be found here: WPML Troubleshooting Options.
After these steps, the client should see a significant reduction in duplicated queries and improved performance.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us for further assistance: WPML support forum.
