Problem: The client is experiencing an issue with registering their WPML license on their website. They entered the site key but received an error. Solution: We recommend ensuring that the exact URL used to generate the WPML key matches the one registered in the WPML account. Specifically, check that the URL is using 'HTTPS' instead of 'HTTP' and includes 'www' if it was originally included when the domain was added. You can manage and verify this at http://wpml.org/account/sites.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is using the Progress Map plugin on a bilingual WordPress site with Italian as the default language and English as the second language. The map query works correctly in Italian but not in English, except for one post that was manually duplicated and translated.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
