Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: The client is developing a site and after adding a new language using WPML, the translated page redirects to the home page instead of the intended page. Additionally, there is an issue with the WPML plugin not connecting to wpml.org for updates. Solution: 1. To address the update issue, first try refreshing the installer caches by navigating to Plugins > Add New > Commercial tab and clicking on the 'Check for updates' button. If this does not resolve the issue, consider manually updating WPML by following these steps: - Download the latest version of WPML from https://wpml.org/account/downloads/ - Deactivate and delete the current WPML plugin from Plugins. - Upload and activate the latest version downloaded. 2. For the redirection issue, ensure that the page is 100% translated and published. If the problem persists, we may need temporary access to your site to further investigate the issue. Please ensure you have a full backup of your site before providing access.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum.
Problem: You need to update the WPML settings in the website backend after changing the website name. Solution: If you're experiencing this issue, we recommend you follow these steps to re-register WPML: 1) Visit https://wpml.org/de/account/websites/ 2) If the old site URL is no longer needed, delete it from the list. 3) Enter the new site URL to create a new site key. 4) Click on "Show key" and copy it. 5) Navigate to Plugins > Install > Commercial (tab) in your WordPress backend and enter the key to re-register WPML. If WPML is still registered, de-register it first. You can verify if WPML is registered correctly by going to WPML > Support > Installer Support.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are working on a site using WPML to translate pages and have encountered an issue where only the title of a page is displayed for translation, while other elements like small tools and product collections are missing. Solution: If you are trying to translate WooCommerce pages, remember that they consist of shortcodes, and typically, only titles should be translated. For translating other content such as theme tools or WooCommerce shortcodes, follow these steps: 1. Navigate to WPML->Strings Translations->Auto Register strings for translations. 2. Enable the "Look for strings while pages are rendered" option. 3. Visit the page on the front-end where the string is shown; this action will automatically register strings from that page. 4. Return to WPML->Strings Translations->Auto Register strings for translations and disable the previously enabled options. 5. Search for the strings in WPML->String Translations and translate them.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
