Problem: The client is using the Advanced Google reCAPTCHA plugin to protect the comments form used as a 'contact us' form on their multilingual site. While reCAPTCHA works on the default language, it does not function on other language domains. Solution: 1. Ensure that all domains are registered with Google reCAPTCHA to handle different keys for each language. This can be managed through the reCAPTCHA settings on Google's website. 2. To maintain the same contact form across all languages without registering multiple domains, the client opted to use custom links pointing to the English 'contact us' page and set translations of the page to draft. This approach avoids the need for multiple reCAPTCHA domain registrations. 3. If using a contact form plugin like Contact Form 7, ensure compatibility with WPML by using the appropriate addon. More information can be found here: Using Contact Form 7 with WPML 4. Adjust the navigation menu for different languages to point to the unified English contact page. Instructions for translating menus can be found here: Translating Menus
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket at WPML support forum.
Problem: You are trying to temporarily deactivate a language on your WordPress site using WPML. Solution: If you're experiencing this, we recommend you try hiding the language. You can do this by navigating to WPML → Languages → Hide Languages or by selecting Add/Remove Languages in WPML → Languages → Site Languages. For more detailed instructions, please visit the following links:
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are managing your website using WPML and notice discrepancies in the dashboard where only 28 out of 30 published pages are visible in all languages. Additionally, the sitemap lists incorrect pages. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Create a full site backup to ensure you can restore your site if necessary. 2. Navigate to WPML -> Support -> Troubleshooting link. 3. Click on the following buttons: - Remove ghost entries from the translation tables - Fix element_type collation - Set language information 4. Flush any cache memory that might exist and double-check if the issue has disappeared.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client created a new page and is trying to translate it using WPML, but one block is missing during the translation process. Solution: If you're experiencing a missing block when trying to translate a page, we recommend you try the following steps: 1. Open the default language page in Edit mode. 2. Make a small change, such as adding a space or a '+' sign in your page/post title. 3. Update the page by pressing the “Update” button. 4. Remove the small change you made in step 2. 5. Update the page again. 6. Open the translated page in the WPML Translation Editor and check if the missing content appears for translation. If the issue persists, we suggest providing temporary access (WP-Admin and FTP Login info) to your site, preferably a staging site, so we can further investigate and debug the issue. Please ensure to back up your database and website before providing access. We may need to deactivate and reactivate plugins and the theme, and change configurations on your site, which is why a backup is crucial.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are seeing a message stating "This copy of the site has the same content as the original site on https://city-pass.it, but it doesn’t have credits for automatic translation." This occurs because you cloned a site and WPML recognizes the same content and translation memory from the original site. Solution: If you intend for both sites to share the same translation memory, you can confirm this by selecting "Yes - This is only a copy, original site is still running." For more details, visit this documentation. If you prefer to keep the sites completely separate, please take a backup and follow the steps in this guide to reset the connection.
Please note that the solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: After cloning a site with CPanel and configuring new settings, the client attempted to reinstall WPML plugins using the OTGS installer. Despite selecting 'activate after download', the plugins did not appear in the installed plugins list. Solution: We recommend ensuring that the site URL matches the registered site URL in your WPML.org account. Here are the steps to resolve the issue: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Log in to your site, navigate to Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button. 7. Take a backup of your site and try to install the WPML plugins again. If the problem persists, please provide a debug report in the Debug Information box. For instructions on how to add a debug report, visit WPML Debug Information Guide.
If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues continue, please open a new support ticket at WPML Support Forum.
Problem: The client was unable to display the 'dashicons-admin-home' icon in the primary navigation of their WordPress site across subdirectories. Solution: We identified that the issue was due to dashicons not being loaded on the front-end because the site used different logins, and wp-admin wasn't loaded by default. To resolve this, we recommended loading dashicons on the front-end. You can add the following line to your theme's functions.php file:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed to adapt affiliate widget code for language support on their site, specifically to translate the 'data-gyg-locale-code' attribute in the widget code. Solution: We recommended using a custom XML configuration in WPML to make the widget code translatable. Here are the steps we suggested: 1. Navigate to WPML >> Settings >> Custom XML >> Configuration section: https://purple-drumbox.sandbox.otgs.work/wp-admin/admin.php?page=tm%2Fmenu%2Fsettings&sm=custom-xml-config 2. Add the following XML code:
3. Save the changes. 4. Make a small edit to the default language page to trigger a reload of the translation. 5. Open the translated page in WPML Advanced Translation Editor, search for the English locale code en-EN, and replace it with the translated locale code.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The client is considering configuring WPML with different domains and subdomains for their WordPress site and is unsure if this will result in one WordPress site or multiple sites per domain/subdomain. They are also concerned about how this configuration affects the use of themes and pro plugins that are licensed for a certain number of installations. Solution: We recommend setting up WPML on a single WordPress installation. When using the domain-per-language feature, install WordPress on the main domain (the primary language) and set up WPML there. For additional languages, configure each other domain or subdomain accordingly. You can find detailed instructions on how to do this in our documentation here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
