Problem: The client is unable to access the WPML configuration tab on their website, receiving an error message: 'Sorry, you are not allowed to access this page.' Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Add the following code to your active theme's functions.php file:
function wpmlsupp_1706_reset_wpml_capabilities() {<br /> if (function_exists('icl_enable_capabilities')) {<br /> icl_enable_capabilities();<br /> }<br />}<br />add_action('shutdown', 'wpmlsupp_1706_reset_wpml_capabilities');
2. Open a page in the back and/or front-end once. 3. Remove the code which was added in step #1.
If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that we can look into your setup and debug the issue. Ensure you back up your database and website before making these changes. We may need your permission to deactivate and reactivate plugins and the theme, and to change configurations on the site.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client was experiencing an 'Invalid Post Type' error when trying to translate posts in a custom post type called Reviews. Upon switching the language to English, the error appeared, despite the post type configuration seeming correct. Solution: We resolved the issue by modifying the translation settings for the custom post type. In the WPML -> Settings -> Post Types Translation section, we changed the 'Post Type' (acf-post-type) from Translatable to Not translatable. This adjustment allowed the client to switch and edit a Review post in English without encountering the 'Invalid Post Type' error.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket.
