Problem: The client was experiencing an issue where the translation mode kept reverting to 'Translate what you choose' after setting it to translate everything automatically. Additionally, there was a suspicion of a server block preventing communication with WPML servers, and a potential issue with the HelloWP license handler affecting WPML functionality.
Solution: 1. We identified that the site was behaving as if it was on a multilingual blog license, which it wasn't, causing settings to revert. Disabling and re-enabling the plugin helped to clarify that 'Translation Management' was not activated. 2. We corrected the WP_OPTIONS table setup and addressed a potential server block by asking the client to check with their hosting provider. 3. We discovered a suspicious database entry that our developers investigated, which appeared to be related to the issue. 4. We found that the HelloWP service was forcing a multilingual blog setting, creating the problem. We advised the client to speak with the HelloWP team. 5. As a final step, we suggested re-registering the site and installing String Translation from the 'Add New' section under 'Plugins > Commercial'.
If you're experiencing similar issues, we recommend checking with your hosting provider for any server blocks and ensuring that no external services are forcing settings that conflict with WPML. Additionally, you can try disabling and re-enabling WPML to reset the 'Translation Management' activation.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket with us.
Problem: The client reported that the featured images of translated products are not displaying, even after attempting to duplicate them in the Settings/Media Translation menu.
Solution: We recommended the client to: 1. Provide examples of the issue. 2. Confirm if the problem also occurs for new products. 3. Ensure that the options "Duplicate uploaded media to translations" and "Duplicate featured image to translations" are enabled before translating the product. 4. Test the issue by temporarily disabling all plugins except for WPML, WooCommerce, and WooCommerce Multilingual & Multicurrency, and to back up the database before making any changes.
If you're experiencing a similar issue, we recommend following the steps outlined above. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket with us.
