Problem: The client is experiencing issues with WPML on their WordPress site where the WordPress editor opens instead of the WPML translation editor, and English is incorrectly set as the default language instead of Dutch. Solution: 1. To set Dutch as the default language for the page, first disconnect the translations and then reconnect them with Dutch as the default. Follow these steps: - Disconnect translations: How to disconnect translations from the default language - Connect translations: How to connect a translation 2. Cancel any pending translation jobs in WPML → Translation Management → Jobs before making changes. 3. If the issue persists because the site was initially set up in English, consider resetting WPML and reconfiguring it with Dutch as the default language. This involves: - Navigating to WPML → Support → Troubleshooting link. - Going to the Reset section, selecting “I am about to reset all translation and language data,” and clicking “Reset and deactivate WPML.” - Detailed steps can be found here: Resetting WPML Note: Resetting will delete all existing translations, so ensure you back up your database first.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
