Problem: The client was unable to add credits for automatic translation on a production site hosted on Pantheon after migration. They also inquired about a more efficient way to register and unregister on Pantheon. Solution: We resolved the issue by merging the site, which should now display the credits correctly. We recommend ensuring the site is connected when selecting the copy option during migration, as detailed in our documentation: Using Advanced Translation Editor when you move or use a copy of your site. If the credits still do not appear, we suggest providing temporary access (WP admin and FTP) for further investigation. Please ensure to back up your site files and database before providing access. For more details on privacy and security, visit: Privacy and Security Policy.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing issues with the WPML plugin where translations are stuck 'In Progress' and are not saving. Solution: First, check if you submitted the pages for automatic translation or if you translated them manually. If it was automatic translation, ensure that your site has enough translation credits. For guidance on how to assign and transfer automatic translation credits, visit how to assign automatic translation credits.
If this solution does not apply or is outdated, or if you are still facing issues, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: You are working with Transperfect to integrate translations into your site, but you are encountering issues with Tablepress tables not translating. Solution: Currently, it is not possible to translate Tablepress tables directly with WPML. However, we recommend using separate tables for each language as a workaround. You can find more details on this workaround at https://wpml.org/errata/tablepress-tables-cant-be-translated/. If you are considering alternative plugins that are compatible with WPML, here are some options:
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
