Problem: The client experienced an issue where the English menu disappeared after syncing it with the Vietnamese menu using WPML.
Solution: We recommend taking the following steps to resolve the issue: 1. Ensure you have a full backup of your website and database. 2. It's advisable to perform these steps on a staging or development site first to avoid affecting your live site. 3. Update WordPress to the latest version. 4. Update all WPML plugins to their latest versions. 5. Install and activate the WPML String Translation Plugin if not already installed. 6. Update all other plugins to their latest versions. 7. If necessary, update your theme to the latest version. 8. Clear all caches on your site and check if the issue persists. Additionally, we recommend checking the WPML guide on translating menus to ensure all steps were followed correctly.
If the problem continues or the solution seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: The client is trying to translate their website to Indonesian and encountered issues on a specific page where the Indonesian language page does not display the courses as expected. The theme developer suggested that the issue might be related to WPML's handling of wp_query in different languages. Solution: The issue was resolved after clearing the site's cache in WP Rocket.
We can also provide a WPML test site for you to install the theme and replicate the issue to work on a solution. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
