Problem: You are trying to update WPML plugins on a staging site, but it is asking to register, and the staging site cannot use the production site key. Additionally, WPML needs to connect to its server for updates and security checks, but network or security settings are preventing this. Solution: If you need to register the WPML plugins on your staging site, follow these steps: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing staging site key, if present. 3. Log in to your staging site, navigate to Dashboard >> Plugins >> Add new Plugin > Commercial tab and click the Unregister WPML from this site link if available. 4. Click the Register WPML link, then the Get a key for this site link. 5. Copy the generated key, paste it into the input box, and press the Register button. 6. Take a backup of your site and try updating the plugins. Alternatively, if you prefer not to register WPML on the staging site: 1. Take a backup of your site. 2. Navigate to Plugins >> Installed plugins, deactivate and delete the WPML plugins. 3. Download the latest versions from your WPML.org account downloads page. 4. Go to WP Dashboard >> Plugins >> Add new Plugin, upload the plugins, and activate them.
If these steps do not resolve your issue or if the solution becomes outdated, we recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket.
Problem: You are working on a site under development and trying to update the WPML plugins but encounter an error indicating that WPML needs to connect to its server for new releases and security updates. The error suggests that something in the network or security settings is preventing this communication. Solution: We recommend checking the WPML > Support > Installer support page. After clicking the "check" button, observe if there are two green check icons at the top. If you see any red X-ses, this indicates that certain domains might be blocked by your hosting provider. Please contact your hosting provider to ensure that the following domains are not blocked:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
After making these changes, please check again to see if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
