Problem: The client experienced a navigation issue on their website after selecting the Portuguese language option. The navigation broke, likely due to menu items being duplicated during a migration to new hosting. Solution: We manually corrected the menu for the Portuguese language by accessing the menu settings at WP > Appearance > Menu. We removed the duplicate menu items, which resolved the issue. If you're experiencing similar issues, we recommend checking your menu settings for any duplications and manually correcting them if necessary.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing issues with WPML's auto-translate functionality where URLs were not correctly translated to reflect the new language, and certain English keywords were being automatically translated when they needed to remain untranslated.
Solution: 1. To ensure URLs are correctly translated, we recommended following the steps in our guide on translating page slugs, which can be found here: Translating Page Slugs Guide. 2. To prevent specific English keywords from being translated, we advised adding them as terms in the Glossary. Detailed instructions are available here: How to Create and Manage Glossary Entries. 3. For issues with untranslated elements in Elementor, we provided an XML configuration to register the necessary widgets and fields. This involved adding custom XML code under WPML -> Settings -> Custom XML Configuration tab.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: El cliente está desarrollando un sitio y tiene problemas para mostrar los contenidos traducidos de sus custom post usando WP Grid Builder. A pesar de haber traducido todas las taxonomías y los custom post types, los contenidos traducidos no se muestran correctamente en las páginas donde aparecen los grids y facets en inglés. Solution: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Instala el complemento WP Grid Builder - Multilingual. Puedes encontrar más información sobre este complemento en https://wpgridbuilder.com/add-ons/multilingual/. 2. Asegúrate de que todo el contenido de tu sitio exista en cada idioma (entradas, términos de taxonomía, etc.). Si utilizas campos personalizados, configúralos para cada idioma en cada entrada para garantizar que se guarda el valor correcto para cada entrada en cada idioma. 3. Una vez que todo esté correctamente configurado, deberás reindexar las facetas para tener en cuenta los cambios. 4. Para traducir el contenido y los campos personalizados, sigue las guías proporcionadas por WPML en https://wpml.org/es/documentation-2/traducir-los-contenidos/ y https://wpml.org/es/documentation-2/guia-de-inicio/traducir-campos-personalizados/. Si después de seguir estos pasos el problema persiste, te recomendamos abrir un nuevo ticket de soporte. También te recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: Wenn Sie auf Ihrer Seite mehrere benutzerdefinierte Felder mit demselben Namen verwenden, kann dies zu Konflikten führen. Dies betrifft insbesondere den Einsatz von Advanced Custom Fields (ACF) in Kombination mit WPML. Solution: Stellen Sie sicher, dass jedes benutzerdefinierte Feld in Ihren verschiedenen Feldgruppen einen eindeutigen Namen hat. Wenn Sie denselben Feldnamen für mehr als ein benutzerdefiniertes Feld verwenden, kann dies zu Problemen führen, da nicht alle Feldwerte im Erweiterten Übersetzungseditor angezeigt werden. Weitere Informationen finden Sie in unserer Dokumentation: Advanced Custom Fields (ACF) multilingual.
Sollten diese Schritte das Problem nicht lösen, empfehlen wir, den Feldnamen im Block und in der Gruppe anzupassen und erneut zu testen. Wenn das Problem weiterhin besteht, empfehlen wir, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen (bekannte Probleme), die Version der dauerhaften Lösung zu überprüfen und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: You are trying to translate a US English web page to British English and duplicate all the graphics and layout from the source page, but the header image and other media items are missing in the US English version's media library. Solution: If you're experiencing this issue, we recommend navigating to WPML > Settings > Media Translation. Ensure the following options are checked:
Translate existing media in all languages
Duplicate existing media for translated content
Duplicate the featured images for translated content
After confirming these settings, back up your site and click on the "start" button. This action will resync and ensure that all translated media is available.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
