Problema: Vuoi sapere se, trasferendo una licenza WPML al cliente, riceverai una commissione e se questa commissione è una tantum o annuale. Soluzione: Se decidi di trasferire la licenza WPML al tuo cliente, puoi consultare la nostra documentazione ufficiale per capire come funziona il processo e se è prevista una commissione. Trovi tutte le informazioni necessarie qui: Trasferisci i rinnovi WPML ai tuoi clienti. Se la soluzione proposta non dovesse essere più rilevante, perché datata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di verificare eventuali problemi noti correlati su problemi noti, di controllare la versione della soluzione permanente e di assicurarti di avere installato le ultime versioni di temi e plugin.
Problem: The client reported that WooCommerce categories were not showing up in translations on their website using Astra Child theme and Elementor Pro. Solution: 1. Check Taxonomy Translation Settings: * Go to WPML → Settings in your WordPress dashboard. * Scroll down to the Taxonomies Translation section. * Find Product categories in the list. * Ensure it is set to Translatable – only show translated items. * Click Save if any changes were made. 2. Translate Categories Manually: * Navigate to WPML → Taxonomy Translation. * From the dropdown menu at the top, select Product categories. * You will see a list of your categories. For each category, click the plus icon next to the language you want to translate it into. * Enter the translation for the category name and slug, then press Enter to save. After these steps, if the WooCommerce categories still do not appear, it might be due to a specific issue with the theme or plugin setup. In such cases, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is planning to translate a large website with multiple Custom Post Types and a very large number of Custom Fields and needs to know the best practices for such a project and how to estimate the costs for translation using Pay-Per-Translation Credits (PTC). Solution: To estimate the required translation credits, we recommend marking all relevant content under WPML > Translation Dashboard and sending it for automatic translation. Before confirming, an estimate of the cost in credits will be displayed. However, this is still an estimate and might differ from the actual required credits, especially if not all Custom Fields are included in the calculation. To better control costs, initially send the content for automatic translation via WPML > Translation Dashboard without activating the 'Translate Everything' option. You can calculate expected costs on this page once an estimate is available: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
