Problem: The client was unable to remove a specific translation from their website. Despite deleting the string translation, it still appeared on the site. Additionally, WPML seemed to be injecting or overriding text in the FunnelKit plugin, specifically the text 'Besteed nog X voor kabel organizer tas (t.w.v. 14.99)', which did not match the configured text in FunnelKit. Solution: We suggested updating WPML to the latest version and deleting some strings that might be causing the issue, but this did not resolve the problem. We then set up a fresh WordPress installation for the client to replicate the issue. The client was instructed to install the FunnelKit plugin on this clean setup and check if the problem persisted. If the issue was reproducible, we planned to escalate it to our compatibility team. Eventually, the client discovered that the issue was within the FunnelKit plugin itself, specifically in a language tab that might only appear when WPML is active. The problem was resolved after identifying this.
Please note that this solution might be outdated or not applicable to your case. If you're experiencing similar issues, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with custom fields using Advanced Custom Fields (ACF) in a multilingual WordPress site. Although these fields are empty in the original Dutch version, the translated German version still displays old placeholder text. The client is questioning whether WPML should automatically clear the translated version when the original field is emptied. Solution: We explained that WPML does not automatically remove content from translated versions if the primary language content is deleted. To resolve this issue, we recommend manually deleting the German language translation of the page where the fields appear. After deletion, the client should retranslate the page to ensure that the translated version reflects the current state of the original page. This process will help synchronize the content correctly across different languages.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to edit the translated slugs of products in your WooCommerce website to remove the brand name. After making changes and saving the product, the URL part does not appear in the German WPML Translation Editor, only the title and other content are visible. Solution: First, ensure you are using the latest versions of the WPML plugin and its add-ons, specifically version 4.7.1, to benefit from the most recent bug fixes and improvements. You can check for the latest released versions under My Account -> Downloads on our website. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/. If you do not see the updates, you may need to click the "Check for updates" button in the Plugins → Add New Plugin → Commercial tab. After updating, when you make a small change and save the product, check if the translation requires updating. If necessary, try resending the product for translation from WPML → Translation Management.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance at WPML support forum.
Problem: You are developing a site and trying to translate the 'add to cart' button but cannot find the relevant code in functions.php, despite following documentation. Solution: If you're experiencing this issue, we recommend checking our documentation on string registration to make the strings available for translation in the UI. Here are some useful links:
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
Problem: You are experiencing issues where the formatting, including 'enters'/white spaces, is missing on your translated pages. Additionally, shortcodes that work on the original version of your site do not function on the translated pages. Solution: We recommend trying the workaround provided in the WPML errata for issues related to line breaks being ignored in the Advanced Translation Editor. You can find the specific steps and more details here: WPML Errata on Line Breaks. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML Support Forum.
