Problem: The client's website is in English and Chinese, and they are using WPML to manage translations. They observed that WPML creates a separate Chinese version of every English web page and product, which automatically appears when switching to Chinese. However, the layout of the copied web page does not fully match the English version, requiring significant adjustments. Solution: We confirmed that WPML indeed creates a separate version of the primary language page for translations. For instance, the English homepage at https://365onsale.com/ will have a Chinese counterpart at https://365onsale.com/zh-hans/. This setup means that in the backend, there are two versions of the homepage, each in a different language. To understand more about why WPML operates this way and its benefits over other plugins, you can read our comparison guide here: https://wpml.org/home/comparing-wpml-free-paid-alternatives/.
If this solution does not fully address your issue or seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client reinstalled the WPML plugin and it started working, but they encountered issues with the translation of the main menu and needed guidance on making changes. Solution: If you're experiencing issues with translating your main menu after reinstalling the WPML plugin, we recommend following the steps outlined in our forum. Specifically, you can find detailed instructions on how to edit, auto-sync, and manage translated menu items here: https://wpml.org/forums/topic/how-to-edit-auto-sync-and-translated-menu-items/
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client wanted to enable automatic translation for their webpage into Chinese using WPML but couldn't find the dashboard for it. They were unsure if their subscription included this feature and had issues with the translation of the main menu. Solution: 1. We confirmed that the client had the correct 'Multilingual CMS' subscription, which includes the 'WPML String Translation' and automatic translation functionality. 2. We advised setting up WPML to use the 'Advanced Translation Editor' (ATE) for automatic translation capabilities, as the 'WPML Classic Translation Editor' (CTE) does not support this. 3. We provided links to documentation on how to use WPML with Woodmart (https://xtemos.com/docs-topic/how-to-use-wpml-with-woodmart/), and a video on automatic translation (https://wpml.org/documentation/automatic-translation/). 4. We guided the client on how to assign translation credits and change translation engines with detailed documentation links:
We also addressed a separate issue regarding WP Menus Sync in a new support ticket.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/.
