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Problem:
The client is experiencing issues with the automated translation feature on their site, which is not working because they have used up all their assigned translation credits.
Solution:
We recommend checking the number of credits available on your WPML account. If you have exhausted your credits, you can either assign more credits to your site or opt for the Pay-as-you-go option. Detailed instructions on managing credits and signing up for Pay-as-you-go can be found here:

• Automatic Translation Pricing
• What are Credits?
• How to Sign Up for Pay-as-you-go

Additionally, you can watch these instructional videos on how to assign credits and enable the Pay-as-you-go option:

• Assigning Credits Video
• Pay-as-you-go Video

After assigning credits, you can send content for automatic translation by following the guides here:

• Translating Your Contents
• Translation Dashboard

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.