Problem: The client was unable to translate quiz questions in a course using LearnPress with WPML. Specifically, answers were not being copied over to the translated version, and fill-in-the-blank questions were changing to true/false questions after translation.
Solution: 1. We recommended updating WPML to the latest version and increasing the WP Memory Limit as preliminary steps. 2. We asked the client to replicate the issue on a clean WordPress installation with LearnPress and its addon plugin installed to determine if it was a compatibility issue. 3. We requested temporary access to the client's site to investigate further, emphasizing the importance of taking a full backup before proceeding. 4. After reviewing the quizzes, we found discrepancies in question types between the original and translated versions and suggested checking for misconfigurations or missing elements. 5. We proposed removing the current quiz and adding a new one, or creating a new course with the same content and a new quiz, to see if the issue persisted, indicating a potential database corruption.
If you're experiencing similar issues, we recommend following the steps outlined above. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client was unable to translate LearnPress Collections and include them in a Chinese menu. Solution: We recommended checking if the Collections post type is set as translatable. This can be done by following these steps: 1. Go to the WPML settings page. 2. Look for the section to enable custom post types for translation. 3. Ensure that the Collections post type is set to be translatable. For detailed instructions, please refer to our documentation on translating custom post types.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was unsure whether they should translate LearnPress lessons and quizzes before translating the course, or if they could translate the course first and then the lessons/quizzes. They also asked if deleting a translated course and recreating it would automatically include all translated lessons/quizzes. Solution: We recommend translating LearnPress content based on hierarchy, meaning that items added later to a course should be translated first. Therefore, lessons and quizzes should be translated before the course itself. If a course is translated before its lessons and quizzes, the translated lessons and quizzes will need to be manually added to the course. However, if the course is translated first by mistake, deleting the translated course, emptying the Trash, and translating it again should include all the translated lessons and quizzes in the new course translation. We advise following this workflow: 1. Translate lessons and quizzes first. 2. Then translate the course. 3. If the course was translated first, delete the translated course and empty the Trash. 4. Translate the course again to include the translated lessons and quizzes.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client is trying to translate a page to Traditional Chinese, which is created using a plugin. The client is unsure how to proceed with the translation.
Solution: We recommend checking if the plugin used to create the page is 'WP Team Display', as suggested by the debug information. Since the plugin is not listed on our compatibility list, it's best to contact the plugin author for more information. Meanwhile, we suggest the following steps:
1. If the plugin introduces custom post types, set them as translatable in WPML by following this guide: Translating Custom Posts.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
