Problem: The client was unable to translate quiz questions in a course using LearnPress with WPML. Specifically, answers were not being copied over to the translated version, and fill-in-the-blank questions were changing to true/false questions after translation.
Solution: 1. We recommended updating WPML to the latest version and increasing the WP Memory Limit as preliminary steps. 2. We asked the client to replicate the issue on a clean WordPress installation with LearnPress and its addon plugin installed to determine if it was a compatibility issue. 3. We requested temporary access to the client's site to investigate further, emphasizing the importance of taking a full backup before proceeding. 4. After reviewing the quizzes, we found discrepancies in question types between the original and translated versions and suggested checking for misconfigurations or missing elements. 5. We proposed removing the current quiz and adding a new one, or creating a new course with the same content and a new quiz, to see if the issue persisted, indicating a potential database corruption.
If you're experiencing similar issues, we recommend following the steps outlined above. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client was unable to translate LearnPress Collections and include them in a Chinese menu. Solution: We recommended checking if the Collections post type is set as translatable. This can be done by following these steps: 1. Go to the WPML settings page. 2. Look for the section to enable custom post types for translation. 3. Ensure that the Collections post type is set to be translatable. For detailed instructions, please refer to our documentation on translating custom post types.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
