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Overview of the issue

If you are using the Email Encoder – Protect Email Addresses and Phone Numbers plugin, when you go to WPML Translation ManagementAutomatic Translation tab, you will receive the following error:

There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team.


You have two workarounds:

  1. Go to SettingsEmail Encoder and open the Advanced Settings.
  2. Select WordPress filters in the Protect emails section.


  1. Make a full backup of your site.
  2. Add this code into your functions.php file:
    add_filter('eeb/validate/is_post_excluded', function($return){
        if (is_user_logged_in() && !empty($_GET['wpml-app'])) {
            return true;
        return $return;
  3. Remove the code once the error disappears.

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