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Resolved

Topic Tags: Compatibility

Overview of the issue

If you are using Jupiter X theme, in some cases the customizer may take a long time to load or may not work at all due to a timeout error. This happens because the theme mods option on the database is too big.

Workaround

The issue has been reported to Jupiter X theme developers. As a workaround, you can follow these steps to be able to load the customizer properly:

1. Go to Jupiter XControl PanelSystem Status
2. Scroll down to Theme Mods Size
3. Click on the Clear button (it may take some time to finish)