Problem: The client is facing an issue where an image uploaded in the default language does not appear in other language versions of the site. Solution: We recommend the following steps to ensure that images uploaded to the Media library are available in all languages: 1. Ensure you have a full backup of your website. 2. Navigate to WPML → Settings. 3. In the Media Translation section, disable the option Automatically detect best options for translating image texts. 4. Expand the Setup manually options. 5. Enable the option When uploading media to the Media library, make it available in all languages. 6. Click Start or Start the process to create the missing media entries for all languages.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problema: ¿Cómo traducir el media como títulos, descripciones, meta, etc., para otros idiomas? Solución: Si estás intentando traducir elementos de media en tu sitio web, te recomendamos utilizar el editor de traducción avanzado (ATE). Cuando realices cambios, como actualizar fotos, deberás también actualizar las traducciones para incluir el texto alternativo (alt text) de las nuevas imágenes. En el ATE, solo aparecerán los textos de las nuevas fotos para su actualización. Te sugerimos hacer una prueba en una página y verificar si el proceso funciona correctamente para ti.
Es posible que esta solución pueda ser irrelevante si ya está desactualizada o no se aplica a tu caso. Te recomendamos encarecidamente revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si continúas enfrentando problemas, no dudes en abrir un nuevo ticket de soporte en nuestro foro de soporte.
Problema: El cliente ha traducido la página de inicio a varios idiomas, pero los cambios no se reflejan correctamente en los sliders y enlaces, a pesar de que parecen haberse aplicado. Solución: Para resolver el problema de los enlaces que no funcionan, hemos revisado la configuración de WPML. Sugerimos ir a WPML --> Configuración --> Traducción tipos de entrada y hacer clic en guardar para asegurar que los ajustes estén correctamente aplicados. Además, hemos confirmado que los ajustes de hreflang y canonical están configurados correctamente, lo cual es crucial para el SEO.
Si los problemas persisten o la solución proporcionada no es relevante debido a que podría estar desactualizada o no aplicarse a tu caso específico, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: You are testing a new translation setup on your staging site and encounter an error stating 'WPML plugin cannot connect to wpml.org.' Despite generating a new key and attempting to activate the OTGS plugin, it shows as deactivated and does not appear in the admin menu. Solution: First, ensure that all WPML plugins are installed and activated. Then, to add the new site key, navigate to Plugins -> Add New -> Commercial tab and enter your key there.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client wants to cancel their WPML subscription and request a refund as they are no longer using the plugin. Solution: If you need guidance on how to use WPML effectively, you can refer to our Getting Started Guide. If you have specific questions or encounter issues, please do not hesitate to open a new support ticket for personalized assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact us through our support forum for further assistance: WPML Support Forum.
Problem: The client requested a refund for the WPML plugin purchased on the same day, citing that it is too powerful and complex for their simple needs. Solution: If you need guidance on how to use WPML effectively, you can refer to our Getting Started Guide. If you have specific questions or encounter issues, please do not hesitate to open a new support ticket for personalized assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact us through our support forum for further assistance: WPML Support Forum.
Problem: You are experiencing issues with WPML where some translated content does not apply correctly on the frontend. Specifically, the translated product title does not update and shows the original language title instead. Additionally, translated text rows that were previously completed and saved later become empty again. Solution: For the issue of the product title not updating: 1. Ensure you have a backup of your site for safety. 2. Navigate to WPML >> Support > Troubleshooting page and press the following buttons: - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE 3. If the problem persists: a. Open the default language product in Edit mode. b. Make a minor change, such as adding a space or + sign in your product title. c. Update the product. d. Remove the change made in step 3b. e. Update the product again. f. Open the translated page in WPML Translation Editor, ensure the translation is 100% complete, and press the complete translation button. 4. Clear all types of site/server/CDN cache. For the issue of translated rows becoming empty, a separate support ticket has been created and can be followed here: https://wpml.org/forums/topic/split-translated-rows-becoming-empty/
If these steps do not resolve your issues, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with a large number of blog posts appearing in the 'to translate' list, which they do not intend to translate. This results in unnecessary scrolling and inefficiency. Solution: We recommend adjusting the Translation Priority settings for the posts you do not wish to translate. Set their Translation Priority to 'Not needed' or another custom term that suits your workflow. Then, navigate to WPML → Translation Dashboard and apply the following filters: • Translation status → Not completed • Translation priority → Optional This setup will ensure that only the posts marked as 'Optional'—those you intend to translate—will appear. This method helps in filtering out content that does not require translation, allowing you to focus solely on relevant posts.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to update ACF option fields on their multilingual site, experiencing critical errors and crashes when attempting to save changes. Additionally, there were issues with editing image fields on translated pages, where the edit/delete icons were not appearing.
Solution: We discovered inconsistencies in the database where serialized content was stored incorrectly for the English options, while only layout references existed for the original German version. This issue was compounded by field group assignments that did not align with the Options page, causing duplicated data in the database. To resolve this, we performed a cleanup using the following SQL query:
DELETE FROM wp_bbjeklgvta_options WHERE option_name LIKE '%sections_jobs%';
We recommend the client to ensure a full backup of their website before attempting similar database modifications. Additionally, reviewing the field group translation settings is advised to maintain consistency across languages. If using Expert mode, it's crucial to align all settings with our documentation to prevent further issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page at https://wpml.org/known-issues/ and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
