Exception

Problem:
The client expressed frustration at not receiving a response to their support cases and was considering returning the WPML plugin due to its complexity and lack of support.
Solution:
We confirmed that the client's previous cases had been answered the day before and that a new case that came in the same day was handled by a colleague after a chat. We advised the client to continue the dialogue in one of the existing cases where we were waiting for the client's feedback. We provided links to the active cases for easy access:

• Automatiskt oversatt till English
• Translated to Swedish
• Translated to Swedish 2

If this solution is not relevant, either because it is outdated or not applicable to your case, we recommend that you open a new support case. We strongly recommend that you check related known issues at https://wpml.org/known-issues/, verify the version of the permanent solution, and confirm that you have installed the latest versions of themes and plugins.

Problem:
If you're experiencing issues with WPML failing to send content for translation and encountering a database error indicating an unknown column 's.uuid', this might be due to a column misnaming in your database.
Solution:
We recommend accessing your database and running the following SQL command to rename the column:

ALTER TABLE gqh_icl_translation_status CHANGE `CHAR(36)` `uuid` VARCHAR(36) NULL;

Please ensure to back up your database and website before making any changes. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if problems persist.

Problem:
The client wants to translate imported products in English to Swedish on their WooCommerce staging site, which is currently in English.
Solution:
If you're experiencing this, we recommend that you ensure you are using the WooCommerce plugin. To make your store multilingual, you will also need to install the following WPML add-ons:
• WPML String Translation
• WooCommerce Multilingual & Multicurrency
You can then follow this guide to translate your store content: https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce/
Please note that these plugins are not included in the Multilingual Blog subscription. To use them, you will need to upgrade to the Multilingual CMS plan. More details can be found here:

• https://wpml.org/documentation/related-projects/woocommerce-multilingual/
• https://wpml.org/purchase/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

Problem:
Se stai riscontrando problemi nel caricare l'editor di Elementor quando WPML è attivo, e hai recentemente aggiornato la versione PHP a 8.3 ma poi sei tornato alla versione 8.2 a causa di crash del sito.
Solution:
Ti consigliamo di verificare se il problema persiste seguendo questi passaggi:
1. Assicurati che siano attivi solo i plugin di WPML, i plugin di Elementor e un tema WordPress predefinito.
2. Se il problema continua, potrebbe essere utile caricare degli screenshot che mostrano il problema per una diagnosi più accurata.

Se questa soluzione non risolve il problema o se sembra non essere più rilevante, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di controllare gli argomenti noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin. Per ulteriore assistenza, visita il nostro forum di supporto.

Problema:
El cliente no puede asignar plantillas de contenido de Avada a un idioma específico (español), solo puede hacerlo cuando el selector de idiomas está en 'Todos los idiomas'.
Solución:
1. Asegúrate de que la plantilla de contenido para categorías esté creada en el idioma predeterminado de tu sitio usando el Avada Builder.
2. Configura las condiciones de visualización para esta plantilla en Avada, asegurándote de que se aplique a las categorías deseadas.
3. Si el problema persiste, revisa la guía oficial de Avada sobre la traducción de secciones de layout en https://avada.com/documentation/translating-avada-layout-sections/.
4. Si aún necesitas ayuda, considera crear un sitio staging y compartir las credenciales con nuestro equipo de soporte para una revisión más profunda.

Es importante mencionar que este comportamiento es el esperado según la documentación oficial de Avada, donde se indica que se debe seleccionar 'Todos los idiomas' para agregar los layouts y las secciones.

Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.

Problem:
The client reported that the main page was not displaying the actual flag images for the language switcher, but instead showed 'wpml-ls-flag'. The client had tried several solutions without success.
Solution:
We asked the client how they added the language switcher to the site to understand the issue better. After gaining access to the site, we added a language switcher to the page. Here are the steps we recommend if you're experiencing this issue:
1. Edit the front page by navigating to https://foreverfireflies.com/wp-admin/site-editor.php?p=%2F&canvas=edit
2. Click on the block that contains the language switcher shortcode.
3. Use one of these shortcodes:

[wpml_language_selector_widget]

or

[wpml_language_selector_footer]

4. Save the changes.
You can also change the style of the language switcher in WPML -> Languages -> Language switcher options.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.