Problem: You are experiencing issues with product rejections in Google Merchant Center due to a currency mismatch. Although your settings in Merchant Center are correct, Google's crawlers, which are mostly from the USA, detect USD instead of GBP during their crawling process. Solution: Unfortunately, this issue is beyond our control as Google decides the region from which it crawls the site. Your currency settings are correct, but Google's bots, primarily operating from the USA, default to USD. For more information on how Google handles locale-adaptive pages, you can visit Google's documentation on locale-adaptive pages.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: You are using WPML with WooCommerce and facing an issue where you want to set different VAT rates for the same product on different language versions (Slovak and Czech). The fields "Tax status" (_tax_status) and "Tax class" (_tax_class) are locked in the translation, preventing you from setting a different tax class for the Czech variant of the product. Solution: Unfortunately, it is not possible to unlock or independently modify the "Tax class" (_tax_class) field in a product translation for different language variants without switching the entire product to "Translate independently". This is because taxes are determined by the customer's location rather than their language. You can configure the tax rates in WooCommerce by specifying a tax amount for each country, which will then be adjusted based on the customer's address. To set different tax rates for each country, navigate to WooCommerce > Settings → Tax → Standard Rates.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a 404 error when clicking to pagination page 2 on their blog, despite the pagination being set up correctly in the PHP code. Solution: We suggested checking if the issue persists when WPML is disabled, which would mean that it is not indicating a potential conflict with WPML. If the issue is related to WPML, we recommended providing WPML debugging information to further diagnose the problem. More information on how to provide this can be found here: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the system creates a new product instead of recognizing existing records when trying to import product translations using WP All Export and Import for WooCommerce. Solution: 1. We recommend first disabling WPML and running the import again to test if the issue persists. This will help determine if the problem is related to WPML or the import process itself. 2. Check the format of your import file. Ensure that the columns have titles and that the data is not jumbled. The file should use commas (",") to separate values, not semicolons (";"). 3. If the problem is not related to WPML and is due to the file format or the import process, contact WP All Import Pro's support team for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us at WPML support forum.
Problem: You are trying to duplicate a WooCommerce product using the native 'Duplicate' function, but the duplicated product inherits customer review data such as star ratings and review counts, even though it has no actual reviews. This issue occurs only when WPML is active, indicating that WPML is copying or syncing review-related meta during the duplication process. Solution: To avoid copying review data when duplicating a product, use the 'Copy from' option instead of the 'Duplicate' function. This method should prevent the unwanted duplication of review and rating meta fields. For detailed guidance on using the 'Copy from' feature, please refer to the WPML documentation on displaying untranslated content: Copying Content.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with translating the header and footer in Elementor using the Multilingual Blog plan. The header and footer only work correctly for the last published language version.
Solution: We recommend upgrading to the Multilingual CMS license, as the Multilingual Blog plan does not support translations of page builder content like templates for headers and footers. For more details on the features supported by different licenses, please visit WPML Licensing Page.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML Support Forum.
Problem: El cliente tiene problemas con la sección de PROYECTOS en su sitio web multilingüe. En los idiomas adicionales, la sección no aparece y los proyectos se muestran triplicados. Solution: 1. Verificar la configuración de WPML para asegurarse de que los proyectos están filtrados por idioma. Ir a WPML -> Configuración -> Traducción de tipos de contenido y ajustar la configuración adecuadamente. 2. Añadir la traducción del slug para los idiomas secundarios y guardar los cambios. 3. Cambiar el formato de la URL en WPML -> Idiomas -> Formato URL del idioma y agregar un selector de idiomas al pie de página para facilitar la navegación entre idiomas. 4. Actualizar todos los plugins y temas desactualizados para evitar conflictos de código.
Si la solución proporcionada no resuelve el problema o parece desactualizada, recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
