Problem: The client was experiencing an issue where Elementor container templates translated into Russian were still displaying in English on the Russian version of the site, despite using the correct translated shortcodes.
Solution: The issue was resolved by modifying the code snippet used in the template. The original code forced the template to revert to English after switching languages, which prevented the Russian translation from displaying. The corrected code snippet ensures that the template switches back to the original language after fetching data in English, allowing the Russian version to display correctly. Here is the corrected code:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was unable to see shortcodes within HTML table cells in the translated version of their page. The shortcodes were not appearing in the WPML Advanced Translation Editor (ATE) or on the translated page itself. This issue was observed even after switching between the old and new versions of the ATE.
Solution: The client discovered that the issue was related to how data was being fetched and displayed based on the site's current language. They resolved the problem by ensuring that the data fetching function always operated in the default language, regardless of the current language of the site. This was achieved by adding the following lines of code around the data fetching function:
This solution ensured that the data was correctly fetched and displayed in all languages. If you're experiencing similar issues, we recommend checking your data handling functions to ensure they are compatible with WPML's language switching functionalities.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client has translated a formidable form using WPML, but some translations are not displaying correctly. Specifically, certain fields remain in the original language despite being translated. Solution: We recommend checking the WPML -> Strings Translation section to ensure all necessary strings are translated. For fields not showing as translated, such as '147_field-2941-description', it's crucial to verify their translation status in WPML and update them if they are incomplete. Additionally, if encountering issues with specific strings like '[2850]', which refers to another field ID, it may help to remove and re-add the entry or adjust the string directly in the formidable form settings or WPML string editor. If duplicate strings are found in the string editor, deleting the outdated versions can resolve display issues.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client needed to access translated product attributes in WPML and was attempting to modify the code to get attributes in a specific language ('ru' for Russian), but the applied changes were not working.
Solution: 1. We informed the client that custom coding is beyond our support scope and directed them to our support policy for clarification. 2. We provided links to our hooks reference, which could help in finding the necessary information to solve the problem:
3. We requested the client's Debug information to better understand the site configuration. 4. We provided a code snippet that retrieves the translated value and label of product attributes, which works based on the page's language. The code is available on Pastebin: https://pastebin.com/0HqyaRqw.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
Problem: You need to update a stored exchange rate for a currency using an API call with WPML and WooCommerce Multilingual.
Solution: 1. WooCommerce Multilingual (WCML) settings are stored in the
wp_options
table, under the option name
_wcml_settings
. You can update the rate in that option with custom code. 2. Use the filter hook
wcml_exchange_rates
to set the exchange rate programmatically. For more details, refer to our documentation. 3. Alternatively, you can use a third-party plugin to update the exchange rate automatically from an API. However, please note that third-party plugins are not tested by us, so we cannot guarantee compatibility with WCML. For an example of such a plugin, see this article. 4. If you are not comfortable with coding, we recommend contacting one of our certified partners from this list: WPML Contractors.
If this solution doesn't look relevant, please open a new support ticket in our support forum.
