Problem: The client is experiencing issues with their sites not showing or connecting properly, which might be due to WPML not being registered correctly. Solution: We recommend the following steps to resolve the issue: 1. Log in to your https://oialla.com/ site and navigate to Dashboard >> Plugins >> Add new > Commercial tab. If you see the Unregister WPML from this site link, click it. 2. Click the Register WPML link. 3. Enter the key 'IljsaqZjaI' in the input box and press Register.
If the problem persists, please follow these steps to delete the existing site key and create a new one: 1. Log in to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key for https://oialla.com/ by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Back on your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it appears. 4. Click the Register WPML link. 5. Click the Get a key for this site link, generate the key, and assign the credits. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 6. Copy the new key, paste it into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you may open a new support ticket for further assistance at WPML support forum.
Problem: The client needed to transfer credits to a specific site. Solution: We transferred 40,000 credits from the client's WPML.org account to the specified site. For issues related to site connection, we created a separate support ticket to address it. If the credit transfer issue is resolved, the client should mark this ticket as resolved, and we will continue to address the site connection issue in the new ticket.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is unable to edit their website using the Divi Builder. Solution: We tested opening a page with Divi Builder while WPML was active and found no issues. We recommend the client to check if the problem persists and if so, to provide URLs or screenshots where the issue occurs. If the issue has resolved itself as mentioned, no further action might be needed. However, if problems continue, we suggest checking for any known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
If this solution does not apply or is outdated, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported an issue where it seemed that translation jobs were stuck or not updating properly in the WPML Translation Management system. Solution: We checked the WPML > Translation Management > Jobs and confirmed that there were no jobs "in progress"; all jobs were marked as completed. We also manually opened the translation editor for the pages, verifying that each was at 100% completion and that there were no issues with saving the translations. It appears that clearing the cache might have resolved the issue, as the client suggested.
If you're experiencing similar issues, we recommend trying to clear your site's cache and then check the status of translation jobs in WPML > Translation Management > Jobs. If the problem persists, please visit our support forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is experiencing a difference in the menu layout between the English and Danish versions of their website. Solution: We recommend checking if the header was created using the Global Header feature in Divi's Theme Builder. If so, go to WPML → Translation Management, select the header template, and send or resend it for translation. This step should help in completing its translation and ensuring consistency across different languages. For a detailed guide on how to translate theme builder templates using WPML, please visit Translate the Footer Template.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that the page does not display the correct English translation, even though it has been translated through WPML. Specifically, parts of the page that should be in English are still in Danish, and the currency displayed is ISK instead of DKK as set in WPML.
Solution: We recommended that the client first update the WPML String Translation to version 3.2.18. Instructions for updating can be found at http://wpml.org/faq/install-wpml/. If the updates are not visible, the client should click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab.
Next, the client should slightly modify the original page, save it, and then navigate to the WPML translation editor to complete the translation. It is also important to back up the database before proceeding.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at https://wpml.org/forums/ for further assistance.
Problem: The client was experiencing issues with WPML on their website where the language flags did not change upon selection, the translations did not display correctly, and the currency displayed was incorrect (ISK instead of DKK). Solution: We discovered that the issues were related to a conflict with the Gtranslate plugin. After thorough testing, it was determined that simply disabling the Gtranslate plugin was not sufficient to resolve the issues. The client needed to completely delete the Gtranslate plugin to fix the problems with the language switcher, translation display, and currency display. Once the plugin was removed, the flags, translations, and currency displayed correctly.
If you're experiencing similar issues, we recommend checking for any plugin conflicts by deactivating other plugins temporarily to see if the problem resolves. If the issue persists or if this solution seems outdated or irrelevant to your case, please visit our known issues page, verify you have the latest versions of themes and plugins installed, and if needed, open a new support ticket at our support forum.
