jackH-4

Problem:
The client was trying to create a staging site using WP Staging and encountered an error after selecting that the staging site is a copy of the production site. The error message was 'Error with copying translation information to new URL'. Additionally, the client faced issues with deactivating the registration, which kept spinning, and the site remained 'registered' with the production site info. The client also noticed that the REST API was disabled on the staging site, which differed from the original site.

Solution:
We recommended following the instructions from our documentation on Using Advanced Translation Editor when you move or use a copy of your site. If the button to enable the Advanced Translation Editor on the staging site was not present, it indicated that the problem might be different, and we would need access to the site to investigate further.

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

Problem:
The client reported a crash report received during bulk updating pages, suspecting a fatal error or conflict.
Solution:
1. We attempted to take a backup of the client's site and restore it on a local host for further investigation.
2. We identified an issue with the page titled "学习" in the Chinese Simplified language.
3. We manually edited and updated the problematic page.
4. After the manual update, the client should be able to bulk update pages without encountering the error.

If this solution doesn't look relevant to your issue, please feel free to open a new support ticket with us.