Problem: The client was experiencing an issue where the WooCommerce Subtotal was showing in English as "Subtotal" instead of the expected Traditional Chinese "小計" when WPML String Translation was activated. Additionally, the "Free Shipping" text on the Cart page was not translating correctly after performing the "Theme and plugins localization" with WPML.
Solution: For the Subtotal issue: 1. Edit the "cart" page in Chinese. 2. Click on the three-striped icon to view the different blocks on the page. 3. Select the "empty cart" block to reveal its contents. 4. Manually translate the text within the block. 5. Save the changes.
For the Free Shipping issue: 1. Go to WooCommerce > Settings > Shipping. 2. Edit the label for the free shipping to something unique. 3. Search for the new label in WPML's String Translation. 4. Translate the label and save the changes.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please reach out to us on the WPML support forum.
Problem: The client was trying to create a staging site using WP Staging and encountered an error after selecting that the staging site is a copy of the production site. The error message was 'Error with copying translation information to new URL'. Additionally, the client faced issues with deactivating the registration, which kept spinning, and the site remained 'registered' with the production site info. The client also noticed that the REST API was disabled on the staging site, which differed from the original site.
Solution: We recommended following the instructions from our documentation on Using Advanced Translation Editor when you move or use a copy of your site. If the button to enable the Advanced Translation Editor on the staging site was not present, it indicated that the problem might be different, and we would need access to the site to investigate further.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is trying to duplicate content from Simplified Chinese pages to Traditional Chinese pages and is unsure how to proceed using the WPML Translation Management board.
Solution: 1. To duplicate Simplified Chinese pages to Traditional Chinese, use the Translation Management board to filter pages by language and then duplicate them. 2. If there is an issue with the duplication, edit the page in Simplified Chinese and click on 'Update' to synchronize the content with the Traditional Chinese version. This can also be done in bulk as shown in the provided screenshot. 3. For new pages, the process is as follows: - Create a new page in English. - Translate it to Simplified Chinese. - Edit the translation page in Simplified Chinese. - Manually duplicate it to Traditional Chinese.
If this solution does not seem relevant to your situation, please open a new support ticket with us and we will be happy to assist you further.
Problem: The client reported a crash report received during bulk updating pages, suspecting a fatal error or conflict. Solution: 1. We attempted to take a backup of the client's site and restore it on a local host for further investigation. 2. We identified an issue with the page titled "学习" in the Chinese Simplified language. 3. We manually edited and updated the problematic page. 4. After the manual update, the client should be able to bulk update pages without encountering the error.
If this solution doesn't look relevant to your issue, please feel free to open a new support ticket with us.
Problem: The client needs to duplicate multiple pages from Simplified Chinese to Traditional Chinese and then manually update the content for each page. Solution: 1. To duplicate individual pages, follow the instructions in the Displaying Untranslated Content on Pages in Secondary Languages documentation. 2. Use the "Copying content" section to duplicate pages but remember to click on the
Translate independently
button for each page to avoid automatic overwriting when the default language is updated. 3. If you need to duplicate many pages, refer to the How to Duplicate Pages and Posts in Bulk section. After bulk duplication, you must press the
Translate independently
button on each translation you modify.
If this solution doesn't look relevant, please open a new support ticket and we will be happy to assist you.
Problem: The client is trying to set the flag for Traditional Chinese to display the Taiwan flag, but instead, the China flag is displayed. The Taiwan flags (tw.png, tw.svg, etc.) are already in the WPML flag library, but there is no option to switch to them.
Solution: We recommend checking the solutions provided in the following documentation:
