jorgeM-44

Problem:
If you're experiencing issues with the translation of product descriptions and short descriptions not updating correctly in the Advanced Translation Editor (ATE), this might be due to a specific bug.
Solution:
We have escalated this issue to our second-tier support for further investigation. Meanwhile, if you're looking for a workaround, you can modify the function

save_package_to_job()

in the file

.../wp-content/plugins/sitepress-multilingual-cms/classes/translation-jobs/class-wpml-element-translation-package.php

. Change the following code:

if ( array_key_exists( $field, $prev_translation ) ) {
  $job_translate['field_data_translated'] = $prev_translation[ $field ]->get_translation();
  $job_translate['field_finished']        = $prev_translation[ $field ]->is_finished( $value['data'] );
}

To:

if ( array_key_exists( $field, $prev_translation ) && !empty( $value['data'] ) ) {
  $job_translate['field_data_translated'] = $prev_translation[ $field ]->get_translation();
  $job_translate['field_finished']        = $prev_translation[ $field ]->is_finished( $value['data'] );
}

Please note that this solution might become outdated or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
The client is experiencing delays and issues with translated product pages not being created or updated on their WPML-powered site. Despite attempts to add new products and translate them, the translated pages do not appear or update.
Solution:
If you're facing similar issues, we recommend checking the Translation Editor to ensure the Translation Progress shows 100%. If not, complete the translation, save the changes, and try again. If the problem persists, follow these steps:
1. Navigate to

WPML > Support > Troubleshooting

.
2. Click on the following buttons:
- Synchronize posts taxonomies (Select 'Products' and then click the button)
- Clear the cache in WPML
- Fix element_type collation
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Set language information
- Fix post-type assignment for translations
3. Attempt to translate the product again to see if the issue is resolved.
If these steps do not resolve the issue, please go to

WPML > Support > Advanced Translation Editor > Error Logs

, take a screenshot showing all columns and recent errors, and share it with us for further assistance.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.