Problem: The client is trying to import the configurable product 'VulcanoV2' in English, German, and Italian on their WooCommerce site. While the English product imports correctly with images for each variation, the German version does not show images for the variations. Solution: We recommend checking the WPML -> Settings -> Media Settings on your site and ensuring that the 'Duplicate media attachments for translations' option is enabled. This setting is crucial for duplicating images across product translations. After enabling this setting, re-run the import process for your product variations. This should resolve the issue with missing images in the German product variations.
If this solution does not apply to your case, or if it seems outdated, please visit our known issues page and check for any related issues. Also, ensure that you are using the latest versions of all themes and plugins. If the problem persists, we highly recommend opening a new support ticket for personalized assistance. You can do so here: WPML support forum.
Problem: The client was experiencing issues with the menu on the /en/ page being different from the menu on the main homepage. Solution: We recommended that the client should translate the Main Navigation menu into the secondary languages. This involves creating a backup first and then translating the menu to English and German to see if the expected results are achieved. We provided step-by-step instructions and links to our documentation for manual menu translation and auto-sync menu translation.
We also advised that menu translation is a one-time task and suggested prioritizing the translation of pages before proceeding with the menu translation.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance. WPML support forum
Problem: The client is experiencing issues with the homepage after following previous instructions, resulting in a buggy main homepage and seeking a way to restore or fix the problem. Solution: First, we recommend switching the 'Reading' settings back to the Homepage option after ensuring a full backup of the site. Then, resave the permalinks from Settings>>Permalinks and check if the issue persists.
If the homepage is still buggy, it may be due to incomplete translations. The client should visit the homepage in the default language (Italian) and complete the translations into English and German.
Should the problem continue, we advise the client to perform the following troubleshooting steps after a mandatory full site backup:
Go to WPML>>Support page and click on the Troubleshooting link.
On the Troubleshooting page, click on the following options in the 'Clean up' section, waiting for confirmation after each:
Clear the cache in WPML
Remove ghost entries from the translation tables
Fix element_type collation
Set language information
Fix WPML tables collation
Assign translation status to duplicated content
Fix terms count
Fix post type assignment
Cleanup and optimize string tables
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance.
Problem:
If you're experiencing issues with translating content created with Elementor using WPML, where only the page title appears but not the content, and the header appears buggy on the translated page, follow these steps for a solution. Solution:
1) Install and activate the Multilingual Tools plugin.
2) Generate the WPML Language configuration file for the Custom Elementor Widget as explained in our documentation on Registering Custom Elementor Widgets for Translation.
3) Navigate to WPML >> Settings >> Custom XML Configuration tab.
4) Add the language configuration in the Custom XML Configuration field.
5) Save the changes.
6) Open the Homepage for editing in the default language.
7) Update it to refresh the translation settings (just resave).
After completing these steps, please proceed with the translation of the Homepage and check if you are getting the expected results. Remember to update other pages in the default language as well to refresh their translation settings.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you still encounter problems, please do not hesitate to open a new support ticket in our support forum.
